Experienced Customer Service Representative – Financial Solutions and Relationship Building Expert

Introduction to 1st Franklin Financial Corporation

Imagine being part of a family-run company that has been a cornerstone in the financial services industry for over 80 years. 1st Franklin Financial Corporation has established itself as a leader in providing innovative financial solutions across the Southeast, with a footprint that spans over 350 offices. Our mission is to deliver exceptional customer experiences, foster long-lasting relationships, and empower our customers to achieve their financial goals. As we continue to expand into new territories, we are seeking a highly skilled and dedicated Customer Service Representative to join our team in Conyers, GA.

Job Highlights

• Company: 1st Franklin Financial Corporation
• Location: Conyers, GA (with remote work options)
• Start Date: Immediate openings available
• Position: Customer Service Representative
• Compensation: Competitive salary ($14.00 to $15.75 per hour) and bonus potential

Key Responsibilities

As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences, building strong relationships, and driving business growth. Your key responsibilities will include:

• Identifying and responding to customer needs in a timely and efficient manner
• Building internal and external relationships with customers, colleagues, and stakeholders
• Ensuring customer confidentiality and maintaining the privacy of sensitive information
• Conducting interviews with customers to understand their needs and provide personalized solutions
• Processing applications, making recommendations for product and service approvals, and verifying customer information
• Preparing and presenting daily marketing offers to customers
• Managing assigned customer accounts, including collections and payment processing
• Compiling and maintaining accurate records of daily tasks and customer interactions

Essential Qualifications

To succeed in this role, you will need:

• A High School Diploma or equivalent
• The ability to meet current licensing requirements of various states and federal regulators
• Strong analytical and problem-solving skills, with the ability to apply individual judgment
• Advanced interpersonal skills, with the ability to build relationships at various levels and in diverse social and business settings
• Excellent communication skills, including verbal, written, and interpersonal
• Proficiency in MS Office Suite products
• A valid driver's license and the ability to operate an automobile

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience in customer service, sales, or a related field
• Knowledge of financial products and services, including loans, credit, and banking
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong organizational and time management skills, with the ability to prioritize tasks and manage workload

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Communication: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner
• Interpersonal: Strong interpersonal skills, with the ability to build rapport with customers, colleagues, and stakeholders
• Problem-solving: Strong analytical and problem-solving skills, with the ability to apply individual judgment and make informed decisions
• Time management: Ability to prioritize tasks, manage workload, and meet deadlines in a fast-paced environment
• Adaptability: Ability to adapt to changing circumstances, priorities, and deadlines

Career Growth and Development

At 1st Franklin Financial Corporation, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Comprehensive training programs to develop your skills and knowledge
• Ongoing coaching and feedback to support your career growth
• Opportunities for advancement and career progression within the company
• A supportive and collaborative work environment that fosters teamwork and innovation

Work Environment and Company Culture

Our company culture is built on a foundation of values that include:

• Integrity: We operate with honesty, transparency, and ethics in all our interactions
• Respect: We treat our customers, colleagues, and stakeholders with respect and dignity
• Excellence: We strive for excellence in everything we do, from customer service to business operations
• Teamwork: We work collaboratively as a team to achieve our goals and support each other's success

Compensation and Benefits

We offer a competitive compensation package that includes:

• A salary range of $14.00 to $15.75 per hour
• Bonus potential based on performance and achievement of targets
• Comprehensive benefits package, including medical, dental, vision, and 401(k)
• Paid time off, paid holidays, and paid volunteer time

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with 1st Franklin Financial Corporation, you will have the chance to build a rewarding career, develop your skills and knowledge, and make a meaningful contribution to our customers and communities. Don't miss out on this opportunity to join our team and build a brighter future together.

We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.