Experienced Customer Service Representative – Full-Time Position in a Family-Owned Used Auto Parts Business

Introduction to Our Company

Imagine being part of a legacy that spans over eight decades, where tradition meets innovation, and customer satisfaction is the top priority. Our family-owned business, specializing in used auto parts since 1941, is seeking a highly motivated and reliable Customer Service Representative (CSR) to join our dynamic team. As a CSR, you will be the face of our company, providing exceptional service to our customers and playing a vital role in driving our continued success.

About Our Company Culture

We take pride in our commitment to excellence, not only in the quality of our used auto parts but also in the way we treat our employees and customers. Our supportive work environment is built on the principles of respect, trust, and open communication. We believe in fostering a culture that encourages growth, learning, and development, ensuring that our team members feel valued and empowered to make a difference. As a family-owned business, we understand the importance of work-life balance and strive to create a harmonious and inclusive workplace.

Job Overview

We are looking for a talented and enthusiastic Customer Service Representative to join our team in Ringoes, NJ. As a full-time CSR, you will be responsible for providing top-notch customer service, ensuring seamless operations, and contributing to the overall success of our business. If you are a team player with a passion for helping others, excellent communication skills, and the ability to work in a fast-paced environment, we want to hear from you.

Key Responsibilities

• Greet and assist customers with their needs as they arrive at our location, providing a warm and welcoming experience


• Provide exceptional customer service by answering questions, directing customers to the correct parts, and resolving any issues that may arise


• Operate forklifts to load and unload auto parts, both manually and with the assistance of machinery, ensuring a safe and efficient working environment


• Assist customers in identifying and locating additional parts as needed, including looking up part numbers or checking inventory


• Process customer payments accurately using our point-of-sale system, maintaining a high level of attention to detail


• Maintain a clean and organized work environment, both in the customer service area and in the warehouse, adhering to our high standards of quality and safety


• Perform other data entry tasks as needed to support the daily operations of the business, including updating inventory, entering part orders, and assisting with other administrative duties

Essential Qualifications

• Previous customer service experience preferred, with auto parts experience being a significant plus


• Ability to operate a forklift or willingness to learn, with training provided to ensure your success


• Strong communication skills and ability to work effectively with a team and customers, providing a positive and supportive experience


• Basic computer skills for looking up parts, processing payments, and performing data entry tasks, with a willingness to learn and adapt to new systems


• Ability to lift up to 50 lbs and work in a physically demanding environment, with a focus on safety and well-being


• Valid driver's license and reliable transportation, ensuring your ability to commute to our location


• Must be able to work full-time (Monday through Friday 8:00am to 5:00pm), with a commitment to punctuality and reliability

Preferred Qualifications

• Experience working in a similar industry or environment, with a strong understanding of used auto parts and customer needs


• Advanced computer skills, with experience in inventory management, point-of-sale systems, or other relevant software


• Leadership or supervisory experience, with a proven track record of motivating and guiding teams


• Bilingual or multilingual skills, with the ability to communicate effectively with customers from diverse backgrounds

Skills and Competencies

To succeed as a Customer Service Representative in our company, you will need to possess a unique blend of skills and competencies, including:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues


• Strong problem-solving and analytical skills, with a focus on resolving issues efficiently and effectively


• Ability to work in a fast-paced environment, with a high level of adaptability and flexibility


• Basic math skills, with attention to detail and accuracy in processing payments and performing data entry tasks


• Ability to lift and move heavy objects, with a focus on safety and well-being


• Strong team player with a positive attitude, willingness to learn, and commitment to excellence

Career Growth Opportunities and Learning Benefits

At our company, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge in customer service, inventory management, and other relevant areas


• Ongoing coaching and mentoring, with regular feedback and performance evaluations to support your career growth


• Opportunities for advancement, with a clear path for professional development and career progression


• Cross-training and job rotation, allowing you to gain experience in different areas of the business and develop a broader understanding of our operations

Work Environment and Company Culture Highlights

Our company offers a unique and supportive work environment, with a strong focus on:

• Teamwork and collaboration, with a emphasis on building strong relationships and working together to achieve common goals


• Open communication and transparency, with regular updates and feedback to ensure everyone is informed and engaged


• Recognition and rewards, with a focus on acknowledging and rewarding outstanding performance and contributions


• Work-life balance, with a commitment to ensuring our employees have the time and resources they need to maintain a healthy and fulfilling personal life

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Starting pay of $18/hour, with opportunities for growth and advancement


• 100% company-paid benefits after 90 days of employment, including medical, dental, and vision coverage


• 401k plan, with a company match to support your retirement savings


• Opportunities for bonuses and incentives, based on individual and team performance


• A dynamic and supportive work environment, with a focus on teamwork, recognition, and rewards

Conclusion

If you are a motivated and customer-focused individual, looking for a challenging and rewarding role in a family-owned business, we encourage you to apply for our Customer Service Representative position. With a strong commitment to excellence, a supportive work environment, and opportunities for growth and development, we believe our company is the perfect place to build a successful and fulfilling career. Join our team today and become part of our legacy of providing exceptional customer service and quality used auto parts to our community.

Apply now to take the first step towards an exciting and rewarding career as a Customer Service Representative. We look forward to hearing from you and exploring how you can contribute to our continued success.

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