Dedicated Sleep Therapy Inbound Customer Service Representative – Remote Opportunity for Delivering Exceptional Patient Care and Driving Business Success

Introduction to Rotech Healthcare Inc.

Rotech Healthcare Inc. is a renowned national leader in providing top-notch medical products and services, including ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to empower patients to lead more comfortable and productive lives by keeping them engaged in their care and enabling them to manage their health and treatment at home effectively. With hundreds of locations across 45 states, we are committed to delivering high-quality products, services, and outstanding customer care.

Job Overview and Responsibilities

We are seeking a highly skilled and dedicated Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center team in the Murray Operations division. As a vital member of our team, you will be responsible for serving our sleep therapy patients by performing tasks related to CPAP resupply, ensuring accuracy with product selection and utilization guidelines, and verifying and entering correct patient demographics, payer, and physician-related information.

Your primary responsibilities will include:

• Acting as a patient advocate to resolve questions or concerns in a timely and professional manner
• Collecting patient and source information and inputting data into our e-Intake system
• Completing thorough verification for products and services to ensure accuracy and quality control
• Developing and maintaining a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Providing basic technical customer service assistance for CPAP equipment and educating patients and location employees on CPAP supplies
• Managing all aspects of initial intake via high-volume inbound phone calls and processing related patient paperwork as assigned
• Making outbound calls as needed to collect patient data and resolving problems in a timely and efficient manner

Essential Qualifications and Skills

To be successful in this role, you will need:

• A high school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment, preferably in the medical field or administrative record management
• A strong customer service background and excellent communication skills, both oral and written
• Ability to effectively communicate with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner
• Knowledge of medical terminology, billing reimbursement, and insurance policies and requirements (preferred)
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Self-motivation, organization, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Preferred Qualifications and Skills

While not required, the following qualifications and skills are preferred:

• Experience in the medical field, particularly in sleep therapy or respiratory care
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Basic computer and internet skills, including Microsoft applications such as Word and Excel
• Ability to navigate our e-Intake proprietary system and maintain accuracy and quality control throughout initial patient contact and data input

Career Growth Opportunities and Learning Benefits

At Rotech Healthcare Inc., we are committed to providing our employees with opportunities for growth and development. As a Sleep Therapy Inbound Customer Service Representative, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for advancement and career progression within the company
• A supportive and collaborative work environment that encourages teamwork and innovation
• Recognition and reward programs to acknowledge your achievements and contributions

Work Environment and Company Culture

Our company culture is built on a foundation of respect, integrity, and compassion. We value our employees and strive to create a work environment that is:

• Supportive and inclusive, with a focus on diversity and equality
• Collaborative and team-oriented, with opportunities for cross-functional training and development
• Flexible and adaptable, with a focus on work-life balance and employee well-being

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A starting salary of $15.50 per hour, with opportunities for bonuses and incentives
• A comprehensive benefits package, including medical, dental, and vision insurance, 401k, life insurance, and disability insurance
• Generous paid time off and paid holidays
• Employee discount programs and recognition and reward programs
• Mileage reimbursement and telephone reimbursement (when applicable)

Conclusion and Call to Action

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Sleep Therapy Inbound Customer Service Representative, you will play a vital role in empowering our patients to manage their health and treatment at home. Join our team today and take the first step towards a rewarding and challenging career in healthcare.

Submit your application now and become a part of our dynamic and supportive team. We look forward to hearing from you!