Experienced Customer Service Representative - Remote Debt Resolution Specialist

Introduction to J.G. Wentworth

J.G. Wentworth is a leading financial services company dedicated to providing innovative solutions to individuals and families seeking debt resolution. Our mission is to deliver exceptional customer experiences, foster long-term relationships, and make a positive impact on people's lives. We are committed to diversity, inclusion, and equal opportunity employment, and we prohibit discrimination and harassment of any kind. As a remote customer service representative, you will be an integral part of our team, working from the comfort of your own home in Texas or Florida.

Job Overview

We are seeking a highly skilled and motivated Customer Service Representative to join our remote team. As a Customer Service Representative, you will be the primary point of contact for clients enrolled in our debt resolution program. Your role will be to provide exceptional customer service, resolve client questions and concerns, and ensure high levels of satisfaction and retention. If you are passionate about delivering outstanding customer experiences, building strong relationships, and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Work as part of the Client Services Team to deliver the highest level of customer service and achieve retention goals
• Respond to client inquiries and concerns in a prompt, professional, and thorough manner
• Build rapport and trust with clients through open and transparent communication via phone and email
• Utilize our CRM system to manage client accounts, document client discussions, and maintain accurate records
• Collaborate with other departments to ensure client success in the program and resolve any issues that may arise
• Take and manage escalation calls with courtesy and professionalism
• Review enrollment information to ensure client success and participate in key retention activities throughout the program

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent and at least 1 year of customer service experience
• Call center experience is preferred, but not required
• Fluency in Spanish is a plus
• Reliable internet speeds and a dedicated workspace
• A positive attitude, empathy, and a strong work ethic
• Excellent communication, multitasking, and organizational skills
• Proficiency in Word, Excel, and Outlook
• Experience in financial services, particularly in banking, personal loans, and credit cards, is an asset
• Previous debt settlement experience is highly desirable

Preferred Qualifications

While not essential, the following qualifications will be considered an asset:

• 2+ years of customer service experience in a call center environment
• Experience working with CRM systems and other software applications
• Knowledge of debt resolution programs and financial services regulations
• Certifications or training in customer service, sales, or a related field

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Empathy and understanding of client needs and concerns
• Problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Adaptability and flexibility in a rapidly changing environment

Career Growth and Development

At J.G. Wentworth, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Ongoing coaching and feedback to support your career development
• Opportunities for advancement and career progression within the company
• A supportive and collaborative work environment that fosters innovation and creativity

Work Environment and Company Culture

Our company culture is built on the values of integrity, respect, and excellence. We believe in creating a work environment that is inclusive, supportive, and empowering. As a remote employee, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and making a positive impact on people's lives.

Compensation and Benefits

We offer a competitive compensation package that includes:

• A salary range of $35,000 - $40,000 per year, depending on experience
• Monthly bonus potential to recognize and reward outstanding performance
• Full medical, vision, and dental benefits to support your health and well-being
• 401(k) with company match to help you plan for your future
• 15 days of paid time off, paid vacations, and holidays to recharge and relax
• An unmatched company culture that values diversity, inclusion, and employee satisfaction
• Employee referral bonuses to recognize and reward your contributions to our team

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at J.G. Wentworth, you will be part of a dynamic team that is dedicated to making a positive impact on people's lives. Don't miss out on this chance to build your career with a leading financial services company and apply today!

How to Apply

Ready to join our team? The first step is easy. Click the "Apply Now" button to submit your application, and we will be in touch soon to discuss this opportunity further.