**Experienced Customer Support Representative - Remote Call Center Agent for FL Healthy Kids Program**
Join the Team: Empowering Customer Support from the Comfort of Your Home
Are you a passionate and skilled customer support professional looking for a new challenge? Do you have a knack for providing top-notch service and ensuring customer satisfaction? Look no further! Workwarp, a leading industry partner, is seeking a talented Customer Support Representative to join their remote call center team. As a key player in supporting the FL Healthy Kids program, you will have the opportunity to make a positive impact on the lives of health insurance members across the state of Florida.
About Workwarp and the FL Healthy Kids Program
Workwarp is a dynamic and innovative company that partners with clients to activate ideas and solutions, driving change and growth in various industries. With a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, Workwarp is a trusted leader in Full-Stack Technology Services, Talent Services, and real-world application. The FL Healthy Kids program, a state-funded initiative, aims to provide health insurance coverage to eligible children and families. As a Customer Support Representative, you will play a vital role in delivering exceptional service to program members, addressing their health plan information and premium details concerns.
Key Responsibilities:
- Handle High-Volume Inbound Calls: Respond to a large number of calls from health insurance members, providing accurate and timely information about their health plans and premium details.
- Deliver Exceptional Customer Service: Ensure that every interaction with program members is positive, professional, and courteous, resolving their concerns and addressing their questions.
- Utilize Computer Systems and Software: Leverage intermediate computer skills to access and manage program information, ensuring accuracy and efficiency in responding to member inquiries.
- Maintain Confidentiality and Data Security: Adhere to strict confidentiality and data security protocols, protecting sensitive member information and maintaining the integrity of program data.
- Collaborate with Colleagues and Management: Work closely with team members and management to share knowledge, best practices, and feedback, contributing to continuous improvement and excellence in customer support.
Requirements and Qualifications:
- Customer Service Experience: A minimum of 1 year of customer service experience in a face-to-face, call center, retail, fast food, or other customer-engaging environment.
- Intermediate Computer Skills: Strong proficiency in using computer systems, software, and applications, with attention to detail and accuracy.
- Excellent Communication and Interpersonal Skills: Ability to communicate effectively with program members, colleagues, and management, demonstrating empathy, active listening, and problem-solving skills.
- Florida Residency: Must be a resident of Florida to be eligible for this remote position.
- Schedule: Availability to work Monday through Friday, 11am to 7pm EST.
What We Offer:
- Competitive Salary: A competitive salary package, reflecting your skills and experience.
- Remote Work Opportunity: The flexibility to work from the comfort of your own home, providing a healthy work-life balance.
- Professional Growth and Development: Opportunities for career growth, training, and development, enabling you to enhance your skills and expertise.
- Dynamic and Supportive Team Environment: A collaborative and inclusive team culture, fostering a sense of community and shared purpose.
- Comprehensive Benefits Package: A range of benefits, including [insert benefits, e.g., health insurance, paid time off, etc.].
Why Join Our Team?
By joining Workwarp's remote call center team, you will have the opportunity to:
- Make a Positive Impact: Contribute to the well-being of health insurance members across Florida, providing essential support and guidance.
- Develop Your Skills: Enhance your customer service, communication, and technical skills, becoming a more confident and effective professional.
- Enjoy a Flexible Work Environment: Work from home, enjoying a better work-life balance and reduced commuting time.
- Be Part of a Dynamic Team: Collaborate with a diverse and supportive team, sharing knowledge, best practices, and experiences.
How to Apply:
If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application, and our team will be in touch soon to discuss the next steps.
Don't miss this chance to join our team and make a difference in the lives of health insurance members across Florida. Apply today and take the first step towards a rewarding and challenging career in customer support!
Apply for this job