Amazon Connect Developer Remote

Title: Amazon Connect Developer Location: Remote for non-local, Hybrid for MO,TX,CA, NY Duration: 12 Months Job Summary: • We are seeking a skilled and motivated AWS Connect Engineer to join our cloud engineering team. • The ideal candidate will have hands-on experience designing and implementing scalable, secure, and high-performance solutions using Amazon Connect, Node.js, AWS Lambda, API Gateway, and event-driven architectures. • You will play a key role in building intelligent contact center solutions and integrating them with enterprise systems. Key Responsibilities: • Design, develop, and maintain solutions using Amazon Connect for voice and chat-based customer interactions. • Build and deploy serverless applications using AWS Lambda, API Gateway, and Node.js. • Integrate Amazon Connect with backend systems and third-party APIs. • Implement event streaming and real-time data processing using Amazon Kinesis, Kafka, or EventBridge. • Develop and manage contact flows, Transfer Queues, Lex bots, and Lambda integrations within Amazon Connect. • Ensure solutions are secure, scalable, and compliant with industry standards. • Collaborate with cross-functional teams including DevOps, QA, and Product to deliver high-quality solutions. • Monitor and troubleshoot production issues, ensuring high availability and performance. Required Skills & Qualifications: • 5 8 years of experience in software engineering with a focus on cloud-native applications. • Strong hands-on experience with Amazon Connect, including contact flows, routing profiles, and integrations. • Proficiency in Node.js and experience building RESTful APIs. • Experience with AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, and IAM. • Familiarity with event-driven architectures and tools like Amazon EventBridge, Kinesis, or Kafka. • Understanding of CI/CD pipelines, infrastructure as code (e.g., CloudFormation, Terraform), and DevOps practices. • Excellent problem-solving skills and ability to work in a fast-paced, agile environment. Preferred Qualifications: • AWS Certification (e.g., AWS Certified Developer Associate, AWS Certified Solutions Architect). • Experience with Amazon Lex, Polly, or other AI/ML services in the AWS ecosystem. • Background in contact center technologies or customer experience platforms. • Knowledge of security best practices and compliance frameworks (e.g., HIPAA, PCI). Apply tot his job Apply To this Job