Education Technology Implementation Specialist (Nursing Health Education) Remote

Implementation Specialist, Nursing Health Education Would you like to join a forward-thinking organization that values creativity and excellence? Does working on cutting edge projects in a collaborative environment excite you? About our Team As a global leader in nursing and health education, we prepare Nurses and Allied Health professionals for successful careers. We provide world-class content, innovative learning tools and analytics that improve educational outcomes and help prepare students for the future. We build solid relationships with our customers to understand their needs and provide solutions that deliver successful results. About the Role The Implementation Specialist (IS) works with Program Solution accounts to outline plans for integrating Nursing & Health Education products into their programs. This role identifies key milestones and builds the implementation process into a timeline. The IS collaborates with internal teams and the sales department to deploy resources effectively. Working directly with customers and internal teams, they ensure process timelines and deliverables are met. The Implementation Specialist reports on all projects in progress and provides timely updates to managers and teams. The goal is to leave the customer confidently using Elsevier’s digital products and create an ongoing training plan for new faculty. This role transitions the implementation plan to the Enterprise Customer Success Manager for post-implementation support. Responsibilities Creating training plans for Program Solution customers. Setting implementation schedule and timeline to fit account calendar. Tracking and maintaining team deadlines for implementation. Collaborating with internal partners to establish curriculum needs and deploy resources for successful program launch of Elsevier Digital products. Building account product usage tools to establish a framework of Elsevier digital products and their use within the curriculum. Identifying “at-risk” customers and collaborating to give insight into action plans. Implementing the plan for the Program Solution accounts that will establish client accountability for a product optimization plan. Preparing for hand-off to the Enterprise Customer Success Manager. Managing curriculum solution process, tracking to completion. Requirements Bachelor’s degree or equivalent experience 1-2 years of experience in roles such as Sales, Project Coordination, Customer Success, or Customer Service Background in Nursing Education is a plus Demonstrate ability to work autonomously with advanced skills in self-learning, prioritization, organization, and time management Have effective interpersonal and leadership skills with a proven track record of success Possess excellent collaborative skills and ability to work well within a team Be able to communicate effectively via phone, email, webinar, and in person Have experience with Excel, Microsoft Project, or Trello is a plus Be able to consistently meet deadlines Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. WE offer flexible to help you fit everything in and work when you are the most productive Working for you At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. ----------------------------------------------------------------------- We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers Apply tot his job Apply To this Job