Work from Home - Customer Service Coordinator - CX Solutions Expert

Join Capital One's Customer Care Team as a Work-from-Home Customer Service Coordinator

At Capital One, we're not just a bank - we're a community that champions the power of one. We're committed to changing banking for good with compassion and real solutions. As a Customer Service Coordinator in our CX Solutions team, you'll be the voice of Capital One, providing exceptional customer experiences and making a real difference in people's lives.

About Us

Capital One is a leading financial institution that believes in the power of one. We empower our associates to be their best selves, and we're committed to creating a workplace culture that's inclusive, diverse, and supportive. Our Customer Care team is at the heart of our organization, and we're looking for talented individuals like you to join our team as a Customer Service Coordinator.

Key Responsibilities

• Provide exceptional customer service via phone, email, or chat, responding to customer inquiries and resolving issues in a timely and professional manner.
• Demonstrate a strong customer focus rooted in empathy, exercising good judgment and independent decision-making skills to resolve customer complaints.
• Communicate effectively with peers, management, and customers, using excellent listening, questioning, and call control techniques to de-escalate complex issues.
• Be proactive, managing your time and organizational skills to meet productivity and quality standards.
• Maintain a high level of accuracy and attention to detail, ensuring that customer interactions are documented and resolved efficiently.
• Participate in ongoing training and development programs to enhance your skills and knowledge, staying up-to-date on products, services, and industry trends.

Essential Qualifications

• High school diploma, GED, or equivalent certification.
• At least 1 year of customer service experience, preferably in a financial services or related industry.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
• Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
• Reliable private internet connection that meets our technical requirements (more details below).

Preferred Qualifications

• Previous experience working in a call center or customer contact environment.
• Familiarity with financial products and services, or willingness to learn.
• Bilingual or multilingual skills, which can be an asset in serving our diverse customer base.
• Experience working in a remote or work-from-home environment, with the ability to manage your time and productivity effectively.

Skills and Competencies

To succeed as a Customer Service Coordinator at Capital One, you'll need to demonstrate the following skills and competencies:

• Excellent customer service skills, with a strong focus on empathy and understanding.
• Effective communication and interpersonal skills, with the ability to work with diverse customer groups.
• Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
• Ability to work in a fast-paced environment, managing multiple priorities and meeting productivity and quality standards.
• Proactive and flexible, with the ability to adapt to changing circumstances and priorities.

Career Growth Opportunities and Learning Benefits

At Capital One, we're committed to helping our associates grow and develop their skills. As a Customer Service Coordinator, you'll have access to ongoing training and development programs, including:

• Comprehensive onboarding program to get you up to speed on our products, services, and systems.
• Ongoing coaching and feedback to help you improve your skills and performance.
• Quarterly training and development programs to enhance your knowledge and skills.
• Opportunities for career advancement and professional growth within our organization.

Work Environment and Company Culture

As a work-from-home Customer Service Coordinator, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences. Our company culture is built on the principles of diversity, inclusion, and respect, and we're committed to creating a workplace that's welcoming and inclusive for all associates.

Compensation and Benefits

We offer a competitive compensation package, including:

• $21 per hour, with opportunities for growth and development.
• Comprehensive benefits package, including medical, dental, vision, and prescription coverage.
• Flexible schedule options and paid time off to support your work-life balance.
• Wellbeing offerings, such as backup childcare and mental wellness support.
• Tuition reimbursement and paid training and development programs to support your career growth.
• 401(k) and stock purchase plan to help you plan for your future.

Work-from-Home Requirements

To work from home as a Customer Service Coordinator at Capital One, you'll need to meet our technical requirements, including:

• Secure home office environment that's free from background noise and distractions.
• Reliable private internet connection that's not supplied via cellular data or hotspot.
• Password-protected private network with ownership or line of sight to every device on the network.
• Internet service provided by cable or fiber internet service providers (ISPs).
• ISP download speeds on VPN of at least 5 Mbps, with 10+ Mbps preferred.

Equal Opportunities

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career opportunity, we encourage you to apply for this role. Please submit your application through our website, and our recruitment team will be in touch to discuss your qualifications further.

Don't miss this opportunity to join our team and make a real difference in the lives of our customers. Apply now and take the first step towards a rewarding career at Capital One!