Customer Service Representative - Remote Opportunity with a Leading Solar Energy Company in the Midwest

Join Everlight Solar as a Customer Service Representative and Be Part of a Dynamic Team Driving Renewable Energy Solutions

Everlight Solar, a rapidly growing leader in the solar energy industry in the Midwest, is seeking a highly skilled and motivated Customer Service Representative to join our team. As a full-time remote position, this role offers a unique opportunity to work with a dynamic company that values teamwork, quality, innovation, and customer success. If you're passionate about delivering exceptional customer experiences and are fluent in the Apple ecosystem, we encourage you to apply.

About Everlight Solar and the Solar Energy Industry

Everlight Solar is at the forefront of the solar energy revolution in the Midwest, providing innovative and sustainable energy solutions to homeowners and businesses. As a leader in the industry, we're committed to delivering exceptional customer experiences and driving growth through our commitment to quality, innovation, and customer success. Our company culture is built on a foundation of teamwork, integrity, and a passion for making a positive impact on the environment.

Job Summary

As a Customer Service Representative, you will be the primary point of contact for our customers, providing product and service information, resolving issues, and ensuring customer satisfaction. This entry-level position is full-time and remote, requiring some flexibility with night and weekend work. If you're a self-motivated, detail-oriented individual with excellent problem-solving skills and a passion for delivering results, we encourage you to apply.

Key Responsibilities

• Handle high volumes of incoming customer calls and respond to customer inquiries in a timely and professional manner
• Identify and evaluate customer needs to deliver personalized solutions and ensure customer satisfaction
• Build sustainable relationships with customers through open and interactive communication
• Provide accurate and comprehensive information using the right methods and tools
• Manage customer complaints, provide solutions and options, and follow up to ensure resolution
• Maintain accurate records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies to ensure consistency and quality
• Go above and beyond to engage customers and exceed their expectations

Requirements and Qualifications

To be successful in this role, you'll need:

• Some proven customer support experience or experience as a client service representative (preferred)
• Strong phone administration skills and active listening capabilities
• Ability to work independently and as a member of various teams and committees
• Strong attention to detail and organizational skills
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work nights and some weekends (rotating schedule)
• Fluency with the Apple ecosystem (iOS, macOS, iWork, etc.) and ownership of a Mac computer

We're looking for individuals who are passionate about delivering exceptional customer experiences and are committed to ongoing learning and growth. If you're a motivated and detail-oriented individual with excellent problem-solving skills, we'd love to hear from you.

What We Offer

At Everlight Solar, we offer a comprehensive benefits package, including:

• Health, dental, and vision insurance
• Life insurance
• Paid time off (PTO)
• Sick and safe time
• Paid holidays

Our compensation package is competitive, with a salary range of $30,000-$40,000 per year, depending on experience.

Career Growth Opportunities and Learning Benefits

At Everlight Solar, we're committed to helping our team members grow and develop in their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills in customer service, communication, and problem-solving
• Work with a dynamic team and contribute to the company's growth and success
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow in your role

Work Environment and Company Culture

As a remote team member, you'll be part of a dynamic and fast-paced work environment that values teamwork, quality, innovation, and customer success. Our company culture is built on a foundation of integrity, respect, and a passion for making a positive impact on the environment. We're committed to fostering a culture of inclusion and diversity, and we invite applicants from a wide range of backgrounds to apply.

Why Join Everlight Solar?

By joining Everlight Solar as a Customer Service Representative, you'll be part of a company that's driving innovation and growth in the solar energy industry. You'll have the opportunity to work with a talented team, develop your skills, and contribute to the company's success. If you're passionate about delivering exceptional customer experiences and are committed to ongoing learning and growth, we encourage you to apply.

How to Apply

If you're ready to join a dynamic team and take your career to the next level, please submit your application through our website. We can't wait to hear from you!

Everlight Solar is an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. We invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, or sex, age groups (18), and levels of education to apply. Authorized to work in the US and background check required.