Experienced Data Entry Clerk for Energy Services Programs - Remote Work Opportunity with a Purpose-Driven Non-Profit

Join the Making Opportunity Count Team: Empowering Community Growth and Well-being

At Making Opportunity Count (MOC), a non-profit human services agency based in Fitchburg, MA, we're driven by a shared passion for creating positive change and enhancing the lives of individuals and families. Our dynamic team is committed to fostering community growth, providing essential services, and promoting holistic well-being. We're now seeking an experienced Data Entry Clerk to join our team and play a vital role in supporting our Energy Services Programs.

About Our Energy Services Programs

Our Energy Services Programs are designed to provide critical support to individuals and families in need, helping them access essential energy services and improve their overall quality of life. As a Data Entry Clerk, you will be responsible for maintaining accurate and up-to-date digital files, ensuring seamless day-to-day operations, and supporting the delivery of high-quality services to our clients.

Key Responsibilities

• Input and maintain updated client status records in the Statewide Client Service Center, reflecting the current production pipeline.
• Monitor emails, log documents, and communications in the Monday.com platform upon receipt, ensuring timely and accurate processing.
• Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc.
• Maintain organized digital and paper participant files in accordance with program guidelines, ensuring compliance with agency and funder requirements.
• Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services.
• Assist with various clerical duties, such as filing, mailings, phone coverage, etc.
• Maintain availability for remote work, attending meetings, calls, responding to emails, and conducting regular duties as needed.
• Attend all required staff meetings, supervision, training, and contractual meetings.
• Participate in mandatory agency training and other relevant professional development activities.
• Ensure strict confidentiality is maintained in all aspects of the role.
• Perform related work as required.

Essential Qualifications and Skills

To succeed in this role, you will need:

• An Associate degree or equivalent professional experience.
• A minimum of two years of experience in Human Service or a related field, or applicable work experience working with diverse individuals and families with low incomes.
• Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education.
• Bilingual in Spanish is preferred, but not required.
• Proficiency in Microsoft Office and other relevant software applications.
• Excellent data entry skills, with a high level of accuracy and attention to detail.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Effective communication and interpersonal skills, with the ability to work collaboratively with program staff and other stakeholders.

What We Offer

At MOC, we're committed to supporting the well-being and personal growth of our employees. Our comprehensive benefits package includes:

• Health, Dental, FSA, and Vision Insurance: Comprehensive coverage to take care of your well-being.
• Paid Time Off (PTO): Generous time off to relax and recharge.
• Hybrid Work Opportunities: Benefit from a flexible work environment that suits your lifestyle.
• Student Loan Forgiveness: We're here to help ease your student loan burden.
• Tuition Remission: Invest in your education with our tuition remission program.
• Employer-Sponsored Retirement: Secure your future with our retirement plan contributions.
• Pet Insurance: Ensure your furry friends receive the best care.
• Employee Discounts: Access exclusive discounts and perks.

Career Growth Opportunities and Learning Benefits

At MOC, we're dedicated to supporting the ongoing growth and development of our employees. As a Data Entry Clerk, you will have access to:

• Mandatory agency training and other relevant professional development activities.
• Opportunities for career advancement and professional growth within the organization.
• A supportive and collaborative work environment that encourages learning and innovation.

Our Work Environment and Company Culture

At MOC, we value a workplace culture that is inclusive, supportive, and empowering. Our team is united by a shared passion for creating positive change and enhancing the lives of individuals and families. We're committed to fostering a work environment that is flexible, collaborative, and conducive to personal and professional growth.

Why Join Our Team?

If you're a motivated and detail-oriented individual with a passion for making a difference, we encourage you to join our team at MOC. As a Data Entry Clerk, you will play a vital role in supporting our Energy Services Programs and contributing to the well-being of our clients. With our comprehensive benefits package, flexible work environment, and opportunities for career growth and development, we offer a rewarding and fulfilling work experience that aligns with your values and goals.

Don't miss this opportunity to join a team that is making a meaningful difference in the community. Apply now to become a valued member of our team!