Experienced Customer Service Representative - Remote Opportunity in Kentucky for Chewy's Pet Pharmacy Team

Join Chewy, America’s #1 Pet Pharmacy, as a Customer Service Representative and Make a Difference in the Lives of Pet Parents!

At Chewy, we pride ourselves on delivering an exceptional, memorable, and reliable experience for pet parents, every time! As a Customer Service Representative, you will be part of a passionate team dedicated to providing outstanding care and wellness services to our customers. If you are a customer-focused individual with excellent communication skills and a passion for making a difference, we want to hear from you!

About Chewy and Our Company Culture

Chewy is more than just a pet pharmacy; we are a community of animal lovers committed to improving the lives of pets and their parents. Our company culture is built on a foundation of belonging, where every team member feels valued for their skills and contributions. We recognize and reward our team members for their commitment and hard work, and we empower them to build, grow, and unleash their full potential. As a remote Customer Service Representative in Kentucky, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.

Why You'll Love Working at Chewy

• Competitive Pay and Benefits: We offer competitive pay and benefits to our team members, ensuring that they are well taken care of.
• Culture of Excellence: We focus on excellence and take pride in everything we do. You will be part of a team that is committed to providing outstanding care and wellness services.
• Culture of Belonging: We have a culture of belonging where you will feel valued for your skills and contributions, and be recognized for your commitment and hard work.
• Empowerment and Growth: We empower our team members to build, grow, and unleash their full potential. You will have opportunities to develop your skills and advance in your career.

Key Responsibilities

As a Customer Service Representative, you will be the primary point of contact for our pharmacy customers who contact Chewy for a variety of topics. Your key responsibilities will include:

• Engaging directly with customers via inbound calls and other communication platforms to resolve their queries and concerns.
• Researching and problem-solving to determine appropriate solutions for customers and following up as needed to resolve issues.
• Going above and beyond to "wow" our customers by providing exceptional service and solutions while adhering to high safety and regulatory standards.
• Multi-tasking and thinking critically to resolve customer issues in a timely and efficient manner.

Essential and Preferred Qualifications

To be successful in this role, you will need:

• 1-2 years of experience working in a customer-focused environment.
• Excellent communication skills, both written and verbal.
• Ability to multi-task and think critically.
• Flexibility to shift schedule and work overtime as needed.
• Ability to pass a background check for KY Rx Tech license.
• A commitment to being your best and providing exceptional customer service.

We prefer candidates who have experience working in a pharmacy or healthcare setting, but it's not essential. What's more important is that you have a passion for delivering exceptional customer service and a willingness to learn and grow with our team.

Skills and Competencies Required for Success

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and critical thinking skills.
• Ability to work independently and as part of a remote team.
• Proficiency in using technology, including CRM software and other customer service tools.

Career Growth Opportunities and Learning Benefits

At Chewy, we are committed to helping our team members grow and develop in their careers. As a Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in customer service and pharmacy operations.
• Advance to leadership roles or specialized positions within the company.
• Participate in training and development programs to enhance your skills and career prospects.

Work Environment and Company Culture Highlights

As a remote Customer Service Representative, you will work from home and be part of a dynamic team that is passionate about delivering exceptional customer experiences. We offer a flexible work environment that allows you to work from the comfort of your own home, while still being connected to our team and company culture.

Compensation, Perks, and Benefits

We offer competitive pay and benefits to our team members, including:

• Competitive hourly rate.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career advancement and professional growth.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! To apply for this role, please submit your application through our website. We can't wait to hear from you and discuss this opportunity further!

Chewy is committed to equal opportunity and values diversity and inclusion in the workplace. We welcome applications from candidates of all backgrounds and perspectives. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

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