Experienced Customer Service and Inside Sales Representative - Property and Casualty Insurance (English or Bilingual Spanish/English)

Join a Global Leader in Customer Experience and Reimagine Your Career

Are you a licensed insurance professional seeking a work-from-home opportunity with a forward-thinking organization that prioritizes a people-first culture and fosters a genuine sense of belonging? Concentrix + Webhelp, a global customer experience leader, is looking for talented Customer Service and Inside Sales Representatives to join our team. As part of our diverse community of over 400,000 "game-changers" across 70 countries, you'll have the chance to grow your career, develop lasting relationships, and deliver exceptional customer experiences that drive business success.

About Concentrix + Webhelp

At Concentrix + Webhelp, we're passionate about helping the world's most renowned brands improve their businesses through outstanding customer experiences and tech-powered innovation. Our company has been recognized as one of the "World's Best Workplaces," with "Happiest Employees," and as one of the "Best Companies for Career Growth." We're committed to creating a culture that champions our people, invests in their growth, and supports their well-being.

Career Growth and Personal Development Opportunities

This remote Customer Service and Inside Sales Representative role offers a unique chance to reimagine your career journey while developing meaningful connections with colleagues. We'll provide you with comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. With a strong track record of promoting from within – about 80% of our managers and leaders have risen through the ranks – we offer a range of FREE Learning and Leadership Development programs to help you achieve your career aspirations.

Key Responsibilities

• Actively listen to customers, ask questions to identify their needs, and provide personalized solutions.
• Advise on plan options, coverages, and pricing to ensure customers make informed decisions.
• Process new and amended enrollments efficiently and accurately.
• Deliver expert customer experiences that exceed client expectations and foster loyalty.
• Ensure authentic experiences for clients' customers, driving long-term relationships and business growth.

Essential Qualifications

• Reside in the United States or have a valid U.S. address for residence.
• Hold an active license to sell Property and Casualty (P&C) insurance.
• Possess a high school diploma or equivalent (GED).
• Demonstrate a passion for helping others and a patient, empathetic nature.
• Be fluent in English or bilingual (Spanish/English).
• Ability to pass a background check and drug screen.

Preferred Qualifications

While not required, previous experience in customer service, sales, or the insurance industry can be beneficial. We're committed to providing comprehensive training to ensure your success in the role.

Skills and Competencies for Success

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced, dynamic environment.
• Proficiency in using technology, including CRM tools and other software applications.
• Adaptability and flexibility in responding to changing customer needs and priorities.

What We Offer

• Competitive base pay plus incentives, with the convenience of working from home.
• Differential for bilingual (Spanish/English) candidates.
• Opportunities for career growth and professional development through our Learning and Leadership Development programs.
• Company networking and leadership opportunities through organized groups focused on diversity, equity, and inclusion.
• Programs and events that support global citizenship, sustainability, and community support.
• A range of perks and benefits that enhance your overall well-being and job satisfaction.

Our Culture and Work Environment

At Concentrix + Webhelp, we're dedicated to creating a culture that champions our people and supports their well-being. Our company culture is built on a foundation of inclusivity, diversity, and equity, ensuring that all employees feel valued and empowered to succeed. As a remote worker, you'll be part of a global community that collaborates, innovates, and grows together.

Join Our Community of Game-Changers

If you're ready to reimagine your career and join a dynamic, people-first organization, we want to hear from you. Apply today and discover why Concentrix + Webhelp is the "employer of choice" for over 400,000 professionals worldwide. Take the first step towards a fulfilling career that combines purpose, growth, and exceptional customer experiences.

Concentrix + Webhelp is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We are committed to diversity, equity, and inclusion, and welcome applications from qualified candidates.