Director - Digital Technology, Vendor Management and Project Management Office (PMO) Leader

Transforming the Future of Aviation: Join United Airlines as a Director - DT, Vendor Management and PMO

United Airlines is on a mission to become the best airline in the history of aviation, and they're looking for talented individuals to join their team. As a global company with a presence in hundreds of locations around the world, United Airlines is committed to uplifting and providing opportunities in the places where they work, live, and fly. With a diverse and inclusive workforce, they're creating a culture that propels innovation and drives success.

The Digital Technology team at United Airlines is a diverse group of individuals working together to build cutting-edge technology solutions that drive the airline's success. As a Director - DT, Vendor Management and PMO, you'll play a critical role in leading a centralized team that manages multiple fields, including Vendor Management, Portfolio Project Management, and Reporting & Analytics.

About the Role

This is a senior leadership role that reports to the Managing Director of DT PMO Delivery Services. As a Director - DT, Vendor Management and PMO, you'll be responsible for leading a team of professionals who are responsible for managing strategic technology supplier relationships, coordinating cross-functional activities, and driving process excellence.

Key Responsibilities

• Vendor Management: Supervise strategic technology supplier relationships to ensure suppliers are mitigating risks and meeting United standards for operational resiliency and reliability.
• Process Improvement: Continuously explore ways to enhance existing and prospective relationships through supplier evaluation and process improvement.
• Project Management Office (PMO): Effectively implement PMO standard methodologies to maintain better cross-functionality for successful project execution and delivery.
• Reporting and Analytics: Lead teams to design and implement insight-generating analytics and reporting to support leaders and strategic programs.
• Strategic Support: Provide strategic support and advise to leadership on overall planning, prioritization, execution, and delivery of projects within the cybersecurity portfolio.
• Team Leadership: Coach/mentor a team of Sr. Managers, Project Managers, Process Architects, and Analysts to achieve and improve results.

Responsibilities in Detail

• Establish and continuously improve supplier management processes partnering with DT application owners, infrastructure, procurement, legal, finance, cybersecurity, and others to run all aspects of the supplier process.
• Deliver critical supplier management functions, including contract reviews, establishing a regular cadence of supplier business reviews, and establishing vendor scorecards and vendor accountability measures.
• Serve as an issue point and liaison between the supplier and application owners and infrastructure for key projects or issues.
• Stay ahead of industry trends to innovate and identify new opportunities.
• Actively seek ways to improve project tools and processes by enhancing user experience and providing strategic reports/KPIs.
• Collaborate with internal customers in DT and business to support, maintain, and drive continuous improvement.
• Lead initiatives to identify inefficiencies in current processes and develop strategies to enhance them.
• Conduct financial analyses to assess the cost-effectiveness of existing processes and proposed improvements.
• Design and develop customized dashboards, reports, and data visualization solutions to effectively communicate financial insights to team members and leaders.

Requirements

To be successful in this role, you'll need:

• A Bachelor's degree in Computer Science, Engineering, or Business Administration.
• 10+ years of work experience in large and sophisticated corporate IT environments or equivalent consulting experience.
• Understanding of performance management, business consulting, project management, and applicable technology.
• Experience working within a multi-disciplined, cross-functional technical organization with matrix reporting relationships.
• Strong proficiency in Microsoft products, specifically Excel and PowerPoint.
• Must be legally authorized to work in the United States for any employer without sponsorship.

Nice-to-Haves

While not required, the following skills and experience would be a plus:

• A Master's degree in Computer Science, Engineering, or Business Administration, or MBA.
• Knowledge of the business area's products and processes; experience in the strategic use of technology in leading and growing a business.
• Technical knowledge and ability to express complex technical concepts in terms that are understandable to the business.
• Experience in the travel industry, especially airline-related.
• Experience in establishing ITIL services/service catalog.
• PMP Certification.

What We Offer

United Airlines offers a competitive benefits package that includes:

• 401(k)
• Parental leave
• Opportunities for career growth and development
• A dynamic and inclusive work environment
• Privileges like space available travel

Why Join United Airlines?

United Airlines is a company that's committed to making a difference in the world. With a diverse and inclusive workforce, they're creating a culture that propels innovation and drives success. As a Director - DT, Vendor Management and PMO, you'll have the opportunity to play a critical role in leading a team that drives the airline's success.

If you're a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting role. With a competitive salary and benefits package, this is an opportunity you won't want to miss.

Your Future Starts Here

Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now and take the first step towards a rewarding career at United Airlines!