Experienced Customer Experience Representative - Transforming Lives through Exceptional Service and Technology

Join the Verizon Team: Revolutionizing Customer Experience through Technology and Innovation

Verizon is a global leader in technology and communications services, transforming the way people connect around the world. We're a human network that reaches across the globe, working behind the scenes to anticipate, lead, and make an impact. If you're driven by purpose and powered by persistence, explore a career with us and discover the fulfillment that comes with living the #NetworkLife.

About the Role: Delivering Exceptional Customer Experience

As a Customer Experience Representative at Verizon, you'll be the face of our company, delivering an exceptional customer experience to go along with America's fastest and most reliable network. You'll be the trusted advisor, problem-solver, and guide for our customers, helping them navigate our products and services. With your superior customer service skills and excitement for technology, you'll make a real difference in the lives of our customers.

Key Responsibilities: Delivering Outstanding Customer Service

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
• Identifying customer needs and proactively offering our products and services to meet those needs.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Responding to requests from customers about Verizon products and services, providing accurate and timely information.
• Verifying service order accuracy and completeness, making corrections and changes as needed.
• Negotiating the collection of overdue bills, working with customers to find a solution.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.

What We're Looking For: A Customer-Centric Professional

To succeed in this role, you'll need a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. We're looking for someone who is:

• Customer-focused: You understand the importance of delivering exceptional customer experience and are passionate about helping customers.
• Communicative: You have excellent communication skills, both written and verbal, and can articulate complex information in a clear and concise manner.
• Proactive: You're proactive and able to anticipate customer needs, offering solutions and products that meet those needs.
• Problem-solver: You're able to investigate and resolve customer inquiries and disputes in a fair and timely manner.

Essential and Preferred Qualifications

While we're open to candidates who don't meet every "even better" qualification, you'll need to have:

• A positive, professional attitude and a dedication to customer service excellence.
• Amazing communication skills, both written and verbal.
• The ability to thrive in a fast-paced work environment.

Even better if you have:

• A related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.

Skills and Competencies Required for Success

To succeed in this role, you'll need to have:

• Excellent communication and interpersonal skills.
• The ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong problem-solving and analytical skills.
• A customer-centric approach, with a focus on delivering exceptional customer experience.
• The ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits

At Verizon, we're committed to helping our employees grow and develop in their careers. As a Customer Experience Representative, you'll have the opportunity to:

• Develop your skills and expertise in customer service and technology.
• Take on new challenges and responsibilities, with opportunities for career advancement.
• Participate in training and development programs to enhance your skills and knowledge.

Work Environment and Company Culture Highlights

As a remote Customer Experience Representative, you'll work from home with occasional in-person trainings and meetings. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our company culture is built on:

• Diversity and Inclusion: We celebrate our employees' differences and are committed to creating an inclusive environment.
• Collaboration: We work together as a team, supporting each other and sharing knowledge and expertise.
• Innovation: We're always looking for new and better ways to do things, and encourage our employees to think creatively and share their ideas.

Compensation, Perks, and Benefits

We're proud to offer a comprehensive compensation and benefits package, including:

• Competitive pay and benefits.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment.
• Recognition and rewards for outstanding performance.

Why Join Verizon?

If you're fueled by purpose and powered by persistence, we encourage you to join our team. At Verizon, you'll have the opportunity to make a real difference in the lives of our customers, while developing your skills and expertise in a dynamic and supportive environment. We're proud to be an equal opportunity employer, celebrating our employees' differences and committed to creating an inclusive environment.

If you're ready to take your career to the next level and join a team that's transforming the way people connect around the world, apply now!