Experienced Remote Customer Service Representative - American Airlines Careers

Join the American Airlines Family: Elevate Your Career and Travel the World

Are you ready to embark on a journey of discovery, both professionally and personally? American Airlines invites you to be part of our dynamic team, where you'll have the opportunity to grow, learn, and become the best version of yourself. As a Customer Service Coordinator, you'll be the face of our company, interacting with clients in a courteous, efficient, and professional manner. With a competitive salary of $20/hour, this role offers a rewarding career path with a global airline leader.

Why You'll Love This Job

As a Customer Service Coordinator at American Airlines, you'll be responsible for providing exceptional service to our clients, ensuring a seamless travel experience. You'll be the primary point of contact for passengers and freight forwarders, promoting and selling air travel, and resolving any issues that may arise. With a focus on safety, security, and customer satisfaction, you'll be an integral part of our team.

Key Responsibilities

• Promote and sell air travel to the traveling public or freight forwarders, providing expert knowledge and assistance.
• Assist with passenger check-in and load acceptance, ensuring a smooth and efficient process.
• Interpret and apply airline policies and regulations for domestic and international travel or shipment.
• Meet and dispatch aircraft within established times, demonstrating attention to detail and time management skills.
• Provide assistance to distressed passengers and clients, showcasing empathy and problem-solving abilities.
• Protect company assets and revenue, adhering to security protocols and procedures.
• Ensure a safe travel experience, following internal and external regulations and guidelines.
• Perform multiple tasks within a limited timeframe, utilizing organizational skills and adaptability.
• Respond and assist during safety and emergency situations, demonstrating composure and initiative.
• May be required to drive and operate air stairs to various types of aircraft, ensuring safe and efficient passenger boarding and deplaning.
• Guide and direct the work of other employees, taking on a leadership role and promoting a positive work environment.
• May be required to perform Passenger Operation Control functions, including air-to-ground communication and Tower operations.

Essential Qualifications

To succeed in this role, you'll need:

• A High School diploma or GED equivalent.
• The ability to read, write, fluently speak, and understand the English language.
• Bilingual language skills are preferred in certain locations.
• A valid driver's license, as required by local authorities.
• The ability to pass FAA background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
• The ability to secure suitable airport authority and/or US Customs security badges, if applicable.
• Flexibility to work irregular and/or extended hours, including weekends and holidays.
• Reliable attendance and punctuality.

Preferred Qualifications

While not mandatory, the following skills and experience will be highly regarded:

• Previous customer service experience, particularly in the aviation industry.
• Knowledge of airline operations, policies, and procedures.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

Skills and Competencies

To excel as a Customer Service Coordinator, you'll need:

• Strong interpersonal and communication skills, with the ability to interact with diverse clients and stakeholders.
• Excellent problem-solving and conflict resolution skills, with a customer-centric approach.
• Adaptability and flexibility, with the ability to work in a dynamic environment.
• Attention to detail, with a focus on accuracy and quality.
• Ability to work independently, with minimal supervision, while also being a team player.

Career Growth Opportunities and Learning Benefits

At American Airlines, we're committed to your professional growth and development. As a Customer Service Coordinator, you'll have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge.
• Opportunities for career advancement, with a clear path for progression.
• A dynamic work environment, with exposure to various aspects of airline operations.

Work Environment and Company Culture

American Airlines is an equal opportunities employer, fostering an inclusive and diverse work environment. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, promoting a culture of belonging and respect.

Compensation, Perks, and Benefits

As a valued member of our team, you'll enjoy:

• A competitive salary of $20/hour.
• Travel perks, allowing you, your family, and friends to explore 365 destinations on over 6,800 daily flights.
• Comprehensive health benefits, including medical, dental, prescription, and vision coverage, as well as virtual doctor visits and flexible spending accounts.
• Wellness programs, providing you with the tools, resources, and support to maintain a healthy work-life balance.
• A 401(k) program, with company contributions available after one year, depending on the workgroup.
• Additional benefits, including an Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Join Our Team: Apply Now!

If you're passionate about delivering exceptional customer service, working in a dynamic environment, and being part of a global airline leader, we encourage you to apply for this exciting opportunity. Take the first step towards a rewarding career with American Airlines, and discover a world of possibilities.

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