Experienced Pre-Licensed Customer Service Representative – Remote Career Opportunity with Comprehensive Training and Growth Prospects

Introduction to Teleperformance

Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. At Teleperformance, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With more than 410,000 inspired and passionate people speaking more than 300 languages, we are a dynamic and diverse team that is committed to making a positive impact.

Join Our Team and Launch Your Career

If you are looking for a career and not just another job, Teleperformance is the place for you! We want to invest in your future and provide you with the tools and training you need to succeed. As a Pre-Licensed Customer Service Representative, you will have the opportunity to work in a collaborative and engaging environment, interacting with people from all walks of life and resolving complex consumer issues. Our comprehensive training program will equip you with the skills and knowledge you need to excel in your role and advance your career.

How to Become a Licensed Insurance Agent

At Teleperformance, we offer a 5-day paid training program to help you prepare for the State Insurance Exam. You will receive paid training, study materials, and support to help you pass your exam and obtain your license in the 50 states/territories we operate in. Our training program is designed to provide you with the knowledge and skills you need to succeed as a Licensed Insurance Agent, and our experienced trainers will be with you every step of the way.

Benefits of Working with Teleperformance

As a Pre-Licensed Customer Service Representative with Teleperformance, you will enjoy a range of benefits, including:

• Paid training and career development opportunities
• Competitive wages and comprehensive benefits package (Medical, Dental, Vision, 401k, and more)
• Paid time off and employee wellness and engagement programs
• Opportunities for advancement and career growth
• A dynamic and supportive work environment

Responsibilities

As a Pre-Licensed Customer Service Representative, your responsibilities will include:

• Resolving complex consumer issues and advising first-level representatives on high-level issues
• Assisting policyholders with billing questions and concerns
• Providing support to policyholders with policy changes requested
• Supporting policyholders' needs by providing recommendations and adjusting as necessary

Qualifications

We are looking for fearless and inspired individuals who are passionate about delivering exceptional customer service. To be successful in this role, you will need:

• At least 6 months of customer service experience
• High school graduate or GED
• Ability to type 25 wpm
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills and availability to work various shifts
• Ability to use Windows operating systems and organization and work prioritization skills

Work from Home Requirements

To work from home as a Pre-Licensed Customer Service Representative, you will need to meet the following requirements:

• Internet connection with a minimum subscribed download rate of 12.0 Mbps and upload rate of 3.0 Mbps
• ISP with no packet loss and ping under 50ms
• Proof of internet speed required
• Clean and quiet workspace

Our Culture and Values

At Teleperformance, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Our mission is to provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

Career Growth Opportunities and Learning Benefits

At Teleperformance, we are dedicated to helping our employees grow and develop their careers. We offer a range of training and development programs, including our comprehensive training program for Pre-Licensed Customer Service Representatives. Our experienced trainers and mentors will be with you every step of the way, providing guidance and support to help you succeed. With opportunities for advancement and career growth, you can take your career to the next level with Teleperformance.

Work Environment and Company Culture Highlights

Our work environment is dynamic and supportive, with a focus on collaboration and teamwork. We believe in recognizing and rewarding our employees' achievements and contributions, and we offer a range of employee wellness and engagement programs to help you maintain a healthy work-life balance. From team-building activities to community outreach programs, we are committed to creating a positive and supportive work environment that allows you to thrive.

Compensation, Perks, and Benefits

At Teleperformance, we offer a competitive compensation package, including paid training, comprehensive benefits, and opportunities for advancement and career growth. Our perks and benefits include paid time off, employee wellness and engagement programs, and a range of recognition and reward programs. We are committed to providing a total rewards package that recognizes and rewards your contributions and helps you achieve your career goals.

Conclusion

If you are looking for a career opportunity that offers comprehensive training, growth prospects, and a dynamic and supportive work environment, look no further than Teleperformance. As a Pre-Licensed Customer Service Representative, you will have the opportunity to work with a global, digital business services company that is dedicated to delivering exceptional customer service and making a positive impact. Apply now to join our team and launch your career with Teleperformance!