Experienced Customer Care Professional for Small Business Sales - Hybrid Role with Industry-Leading Training and Ongoing Coaching

Introduction to American Express

At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our company values and powerful backing promise are at the core of everything we do, and we strive to provide the world's best customer experience every day. With a strong focus on integrity, diversity, and inclusion, we aim to create a work environment where everyone feels seen, heard, and valued.

About the Role

As a Customer Care Professional for Small Business Sales, you will be the face of our company, creating positive interactions with our customers every day. You will have the opportunity to curate unique experiences, help customers with their everyday needs, and grow your skills through industry-leading training and ongoing coaching. Our customer care team is dedicated to delivering exceptional service, and we are looking for talented individuals who share our passion for providing remarkable experiences for our customers.

Key Responsibilities

• Service inbound calls while engaging and consulting with small business owners and decision-makers to understand their needs and recommend the right American Express Small Business Services products
• Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of American Express Small Business Services
• Continuously improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
• Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
• Document necessary account information according to established policies and procedures
• Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices, demonstrating integrity in every interaction

Qualifications

Essential Qualifications

• Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
• Proven success in a customer service and sales environment (two years+)
• Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
• High school diploma or equivalent required; education benefits available

Preferred Qualifications

• Experience owning or working in a small business is a plus, providing valuable insights into the needs and challenges of our small business customers

Skills and Competencies

To be successful in this role, you will need to demonstrate exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. You will also need to be proactive, adaptable, and resilient, with a strong focus on delivering results and achieving goals. Our ideal candidate will be a team player who is passionate about providing exceptional customer experiences and is committed to ongoing learning and development.

Career Growth Opportunities and Learning Benefits

At American Express, we are committed to helping our colleagues grow and develop in their careers. We offer industry-leading training and ongoing coaching, as well as opportunities for career advancement and professional development. Our colleagues have access to a range of learning resources, including online courses, workshops, and conferences, to help them build new skills and stay up-to-date with the latest industry trends and developments.

Work Environment and Company Culture

Our company culture is built on a foundation of integrity, diversity, and inclusion, and we strive to create a work environment that is welcoming, supportive, and inclusive. We offer a range of benefits and programs to support the holistic well-being of our colleagues, including flexible working arrangements, comprehensive medical and dental benefits, and access to on-site wellness centers and counseling services. Our colleagues are also encouraged to participate in our company's community outreach and volunteer programs, which provide opportunities to give back to the community and make a positive impact.

Compensation, Perks, and Benefits

We offer a competitive salary range of $20.00 to $21.65 hourly, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Conclusion

If you are a motivated and customer-focused individual who is passionate about providing exceptional experiences, we encourage you to apply for this exciting opportunity. As a Customer Care Professional for Small Business Sales, you will have the chance to make a real difference in the lives of our customers and contribute to the success of our company. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become part of a global community of colleagues who are dedicated to backing our customers, communities, and each other.