Experienced Customer Experience Concierge and Chat Professional – American Express Remote Jobs

Introduction to American Express

At American Express, we believe that with the right support, individuals and organizations can advance in unimaginable ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. When you join Team Amex, you become part of a dynamic and inclusive environment where you can learn, grow, and thrive. Our company is dedicated to providing the world's best customer experience, and we're looking for talented professionals like you to help us achieve this goal.

Job Overview

We are seeking an experienced Customer Experience Concierge and Chat Professional to join our team. As a Chat Professional, you will be the face of American Express, delivering exceptional service to our Card Members visiting the American Express Centurion Lounge. You will be responsible for providing travel, card, concierge, and lifestyle services to our Card Members, ensuring that their experience with us is nothing short of extraordinary. If you're passionate about delivering world-class customer service and have a knack for building strong relationships, we want to hear from you.

Key Responsibilities

• Welcome and provide access to our Card Members upon arrival at the lounge
• Take ownership of the customer's experience from start to finish, ensuring that their needs are met and exceeded
• Develop creative solutions to resolve customer issues or concerns, fostering brand loyalty and turning customers into loyal advocates
• Utilize the Customer First mindset to address customer needs and expectations
• Provide concierge and lifestyle recommendations, travel advice, and minimal reservation assistance
• Collaborate with our food and beverage lounge partners to accommodate the needs of our Card Members

Essential Qualifications

To be successful in this role, you will need:

• A minimum of 1 year of recent experience serving premium clients
• Airline, lounge, or travel industry experience, including reservation experience
• A passion for delivering proactive solutions to customers
• Excellent communication skills, with the ability to engage customers and provide personalized support
• The ability to listen to customers' needs and provide tailored recommendations, resulting in high customer satisfaction
• A professional and positive demeanor, with the ability to maintain a high level of professionalism in all interactions

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience working in a fast-paced, dynamic environment
• Familiarity with American Express products and services
• Knowledge of the travel and hospitality industry
• Experience working with technology platforms, including chat and reservation systems

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• The ability to work independently and as part of a team
• Excellent problem-solving and conflict resolution skills
• The ability to adapt to changing circumstances and priorities
• A strong focus on customer satisfaction and experience
• The ability to work flexible shifts, including evenings, weekends, and holidays

Career Growth and Development

At American Express, we are committed to helping our employees grow and develop in their careers. As a Chat Professional, you will have access to a range of training and development programs, including:

• Comprehensive training on American Express products and services
• Ongoing coaching and feedback to help you improve your skills and performance
• Opportunities to take on new challenges and responsibilities
• A supportive and inclusive work environment that encourages collaboration and innovation

Work Environment and Company Culture

At American Express, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on a foundation of integrity, respect, and empathy, and we are committed to creating a workplace where everyone feels valued and supported. As a Chat Professional, you will be part of a diverse and talented team of professionals who are passionate about delivering exceptional customer service.

Compensation and Benefits

We offer a competitive salary range of $20 to $30 per hour, as well as a range of benefits and perks, including:

• Comprehensive health and wellness programs
• Retirement savings plans and matching contributions
• Paid time off and holidays
• Access to exclusive employee discounts and offers
• A dynamic and supportive work environment

Conclusion

If you're passionate about delivering world-class customer service and are looking for a challenging and rewarding role, we encourage you to apply for our Customer Experience Concierge and Chat Professional position. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers, while also growing and developing your skills and career. Don't miss out on this exciting opportunity to join the American Express team and take your career to the next level.