Experienced Customer Service Representative – Remote Opportunity for Delivering Exceptional Support and Education to Members and Providers

Introduction to Our Company

We are a leading insurance company dedicated to providing personalized service and unmatched access to care for hundreds of thousands of individuals. Our mission is to challenge the cost and complexity of healthcare, and we are committed to creating a new level of health and well-being in our community and beyond. We are seeking a highly skilled and compassionate Associate Customer Service Representative to join our team and contribute to our goal of delivering exceptional support and education to our members and providers.

Work Environment

This is a fully remote opportunity, available in qualifying states, excluding Alabama, Alaska, California, Colorado, Delaware, District of Columbia, Illinois, Kentucky, New Jersey, New York, Oregon, Pennsylvania, Puerto Rico, Vermont, Washington, and Wyoming. We empower our employees to find a work style that is best for them, and we offer a flexible and supportive work environment that allows you to thrive. Our company culture values work-life balance, and we provide our employees with the tools and resources they need to succeed. The start date for this position is March 4th, 2024, and you will work Monday - Friday from 8:30 am - 5:00 pm Central Time Zone.

Pay and Benefits

We offer a competitive pay range of $16.00 - $19.00/hour, with opportunities for continued salary growth through performance-based incentive programs. You will also be eligible for a $2,000 New Hire Bonus, paid in two installments of $1,000 after 6 months and 12 months of employment. Our comprehensive benefits package includes equipment necessary to complete the role, wellness incentives, paid time off, flexible holidays, and a 401(k) plan. You will also have access to health, dental, vision, and life insurance, short-term and long-term disability, and paid parental leave.

What We Will Do for You

We are committed to supporting your growth and development as a professional. You will have access to:

• Equipment necessary to complete the role, including a laptop, monitors, and a phone
• Wellness incentives, including well-being lifestyle spending accounts, employee assistance programs, and employee discounts
• Encouraged paid time off, including paid holidays and flexible holidays
• 16 hours of paid volunteer time, with a $200 donation to a charity of your choice upon completion of all volunteer hours
• Employee recognition, community initiative events, and yearly company outings
• Workplace flexibility, offering different options for working arrangements and the freedom to make time for important commitments

What You Will Do for Us

As an Associate Customer Service Representative, you will be responsible for:

• Assisting and educating members, providers, or customers on products and plans
• Researching, analyzing, and resolving all inquiries, promoting a favorable image of the Company
• Fostering and preserving reputable relationships with all members, providers, or customers by providing accurate and timely information in response to all inquiries
• Providing assistance, service, and education to members, providers, or customers through various channels, including telephone, internet, and written inquiries
• Ensuring accuracy and timeliness in responding to inquiries
• Processing and resolving customer issues with varying complexities
• Documenting interactions and correspondence with members or providers in a clear and concise manner
• Applying computer-based skills to navigate multiple systems and internal resources to address inquiries and gather plan details for members or providers

What You Need to Succeed

To be successful in this role, you will need:

• A High School Diploma or GED, with 1 year of experience in customer service or related experience
• 1 year of experience in an office-based setting or a contact center environment (highly preferred)
• A private work-space and fast-paced internet with a hard-wired internet connection
• Strong communication skills, both verbal and written
• Technology savvy, with the ability to navigate multiple computer programs and application systems
• Willingness to learn new skills

Equal Opportunity Employment

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities, as well as Sexual Orientation or Gender Identity. We are committed to creating a diverse and inclusive work environment, and we encourage applications from all qualified candidates.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As an Associate Customer Service Representative, you will have the chance to make a real difference in the lives of our members and providers, while also growing and developing your skills as a professional. Don't miss out on this chance to join our team and contribute to our mission of creating a new level of health and well-being in our community and beyond.