Social Media and Customer Service Associate - Tesla Community Engagement and Support

Join Our Team: Social Media and Customer Service Associate - Tesla Community Engagement and Support

TPARTS LLC, a pioneering company dedicated to enhancing the Tesla ownership experience, is seeking a highly skilled and enthusiastic Social Media and Customer Service Associate. As a key member of our team, you will play a vital role in managing our online presence, engaging with customers, and providing exceptional support to the Tesla community. If you're passionate about social media, customer service, and Tesla, we invite you to apply for this exciting opportunity.

About Us

At TPARTS LLC, we're driven by a shared vision to help Tesla owners discover more fun and possibilities with their vehicles. We provide premium Tesla accessories and an unrivaled customer experience, fostering a strong sense of community among Tesla enthusiasts. Our collaborative, creative, and professional work environment is the perfect setting for individuals who thrive in dynamic and innovative settings.

Our Work Environment

We take pride in offering a modern office setting that fosters creativity and productivity. Our team enjoys a range of benefits, including:

• Competitive compensation package ($20-$24 per hour)
• Opportunities for career growth and professional development
• Health and wellness benefits
• Flexible schedule with 8-hour shifts, Monday to Friday
• Food provided in our office setting
• Potential for bonus opportunities and supplemental pay

Job Summary

As our ideal candidate, you will be a self-motivated and detail-oriented individual with a passion for social media, customer service, and Tesla. You will assist in executing social media strategies, collaborate with the customer service team, and ensure exceptional customer experiences. This role offers a unique opportunity to gain experience in both social media management and customer service, with potential for career growth within our organization.

Key Responsibilities

Social Media Management

As a Social Media and Customer Service Associate, your responsibilities will include:

• Managing and curating content for various social media platforms, including Instagram, Facebook, Twitter, and Pinterest
• Monitoring social media channels for trends, comments, and messages, and engaging with followers in a timely and personable manner
• Collaborating with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars
• Scheduling and posting content using social media management tools
• Monitoring social media performance metrics and compiling data for reports to evaluate the effectiveness of campaigns and strategies

Customer Service Support

In this role, you will also provide exceptional customer service support by:

• Responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms
• Addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image
• Escalating complex customer inquiries to appropriate teams and ensuring timely follow-up and resolution
• Managing customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally
• Maintaining a solid understanding of products, services, and company policies to accurately assist customers

Collaboration and Reporting

As a key member of our team, you will collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals. Your responsibilities will also include:

• Sharing customer insights and feedback with relevant departments to contribute to product improvements and service enhancements
• Assisting in compiling and organizing data for regular social media and customer service reports

Requirements and Qualifications

To succeed in this role, you will need:

• Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience)
• Prior experience or internship in social media management and customer service (preferred)
• Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers
• Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions
• Familiarity with social media platforms and an understanding of their unique features and audience preferences
• Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism
• Adaptability and willingness to learn new tools and technologies
• Creative mindset with an interest in staying informed about social media trends
• Proficiency in graphic design tools and content creation platforms (advantageous)

Career Growth Opportunities and Learning Benefits

At TPARTS LLC, we're committed to the growth and development of our team members. This role offers:

• Opportunities for career advancement within the organization
• Professional development and training in social media management and customer service
• Exposure to a dynamic and collaborative work environment
• Flexible schedule with opportunities for overtime and supplemental pay

Work Environment and Company Culture

Our work environment is modern, collaborative, and creative, with a focus on employee well-being and satisfaction. We offer:

• A dynamic and supportive team culture
• Opportunities for socialization and team-building
• A commitment to employee growth and development
• A flexible and adaptable work environment

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive hourly rate ($20-$24)
• Health and wellness benefits
• Flexible schedule with opportunities for overtime and supplemental pay
• Bonus opportunities and performance-based incentives
• Food provided in our office setting

How to Apply

If you're a motivated and enthusiastic individual with a passion for social media, customer service, and Tesla, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service.

Don't miss this chance to join our team and contribute to the success of TPARTS LLC!