Customer Service Representative - Specialty Mail Order Pharmacy - Remote Florida - Patient Support and Pharmacy Operations

Join CVS Health: Transforming Healthcare with Heart

At CVS Health, we're driven by a singular purpose: Bringing our heart to every moment of your health. This purpose is the foundation of our commitment to delivering human-centric healthcare solutions that are personal, convenient, and affordable. We're not just a healthcare company; we're a team of dedicated individuals who believe that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors empower every employee to play a vital role in transforming our culture and accelerating innovation.

About Our Specialty Mail Order Pharmacy

Our Specialty Mail Order Pharmacy is dedicated to providing life-sustaining specialty drug therapy to patients in need. As a critical component of our team, you will have the opportunity to make a meaningful impact on patients' lives by providing exceptional telephone support and service. If you're passionate about delivering compassionate care and have a knack for navigating complex healthcare systems, we want to hear from you!

Position Summary

We're seeking a highly skilled Customer Service Representative to join our Specialty Mail Order Pharmacy team. As a remote employee based in Florida, you will be responsible for providing telephone support to patients receiving specialty medications. This is an exciting opportunity to work in a fast-paced environment, demonstrating genuine care for patients and customers while ensuring the timely processing of specialty medications.

Key Responsibilities:

• Provide exceptional telephone support to patients, healthcare providers, and internal partners regarding new patient medication orders, reorders, and prescription refills.
• Verify and validate patient benefits, ensuring accurate and timely processing of medication orders.
• Translate and enter new or refill prescriptions into our pharmacy information system, communicating copay amounts and obtaining necessary authorizations.
• Collaborate with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues.
• Utilize superb communication skills to effectively interact with patients, insurance companies, and internal partners, ensuring seamless processing of specialty medications.

Requirements and Qualifications

Essential Qualifications:

• At least one year of experience in a customer service role, handling and resolving a high volume of complex customer needs over the phone.
• Proficiency in Windows-based applications, including Microsoft Office, internet navigation, and email applications.
• One year of computer keyboarding experience, with strong skills and aptitude.
• Verifiable high school diploma or equivalent.

Preferred Qualifications:

• Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology.

Skills and Competencies for Success

To excel in this role, you'll need:

• Exceptional communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities.
• Compassionate and genuine care for patients and customers.
• Strong attention to detail and organizational skills.

Career Growth Opportunities and Learning Benefits

At CVS Health, we're committed to the growth and development of our employees. As a Customer Service Representative, you'll have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• Free development courses and education assistance.
• A CVS store discount and discount programs with participating partners.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and inclusivity. As a remote employee, you'll have the flexibility to work from home while maintaining a strong connection with our team. We offer:

• A dynamic and supportive work environment.
• Opportunities for socialization and team-building.
• A commitment to diversity, equity, and inclusion.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• A competitive pay range of $17.00 - $25.65 per hour.
• A full range of medical, dental, and vision benefits.
• Eligibility for our 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan and short-term and long-term disability benefits.
• Paid Time Off (PTO) and paid holidays throughout the calendar year.

Why Join CVS Health?

By joining our team, you'll have the opportunity to make a meaningful impact on patients' lives while advancing your career. We're committed to creating a work environment that is inclusive, supportive, and empowering. If you're passionate about delivering exceptional patient care and have a passion for healthcare, we encourage you to apply for this exciting opportunity.

How to Apply

To apply for this role, please follow these simple steps:

• Apply online through our website.
• Take our online Virtual Job Tryout (Interview Platform) to learn more about the position.

Don't miss this opportunity to join our team and make a difference in the lives of our patients. Apply today!