Customer Service Representative - Remote in Kentucky - Delivering Exceptional Pet Parent Experiences

Join the #1 Pet Pharmacy in America and Make a Difference in the Lives of Pets and Their Parents

Chewy, America's leading pet pharmacy, is on the hunt for a passionate and customer-focused Customer Service Representative to join our dynamic team! As a remote employee, you'll have the opportunity to work from the comfort of your own home in Kentucky, providing top-notch service to pet parents and making a real difference in the lives of furry friends.

About Chewy and Our Culture

At Chewy, we're dedicated to delivering an exceptional, memorable, and reliable experience for pet parents every time. Our team is made up of strong, passionate individuals who share a common goal: to make pets, pet parents, and pet partners super happy! We pride ourselves on our supportive culture, competitive pay, and great perks. When you join our team, you'll become part of a family that values and celebrates diversity, inclusion, and community.

Why You'll Love Working at Chewy

• Competitive Pay and Benefits: We offer a comprehensive compensation package that rewards your hard work and dedication.
• Focus on Excellence: We're committed to delivering exceptional service and quality, and we expect the same from our team members.
• Culture of Belonging: You'll feel valued for your skills and contributions, and be recognized for your commitment and hard work.
• Empowerment and Growth: We'll empower you to build, grow, and unleash your full potential, providing opportunities for professional development and career advancement.

Key Responsibilities

As a Customer Service Representative, you'll play a critical role in delivering exceptional service to our customers. Your primary responsibilities will include:

• Engaging with Customers: You'll interact directly with pharmacy customers who contact Chewy for a variety of topics, primarily via inbound calls and other communication platforms.
• Researching and Problem-Solving: You'll research and problem-solve to determine appropriate solutions for customers and follow up as needed to resolve issues.
• Going Above and Beyond: We're looking for team members who can go above and beyond to "wow" our customers, providing critical thinking and creative solutions while adhering to high safety and regulatory standards.

Requirements and Qualifications

To succeed in this role, you'll need:

Essential Qualifications

• 1-2 Years of Customer-Focused Experience: You should have previous experience working in a customer-focused environment, with a strong understanding of customer needs and expectations.
• Excellent Communication Skills: You should possess excellent verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
• Multi-Tasking and Critical Thinking: You should be able to multi-task and think critically, with the ability to prioritize tasks and manage multiple customer interactions simultaneously.
• Flexibility and Adaptability: You should be flexible and adaptable, with the ability to shift schedules and work overtime as needed.
• Background Check and Licensing: You must be able to pass a background check for a KY Rx Tech license.

Preferred Qualifications

• Pet Industry Experience: Previous experience working in the pet industry or a related field is a plus.
• Technical Skills: Proficiency in customer relationship management (CRM) software and other technical tools is desirable.

What We Offer

At Chewy, we're committed to providing a comprehensive compensation package that rewards your hard work and dedication. Our benefits include:

• Competitive Pay: We offer competitive pay that reflects your skills and experience.
• Comprehensive Benefits: Our benefits package includes medical, dental, and vision coverage, as well as paid time off and holidays.
• Perks and Discounts: We offer a range of perks and discounts, including pet insurance, employee discounts, and more.

Work Environment and Culture

As a remote employee, you'll have the opportunity to work from the comfort of your own home in Kentucky. Our remote work environment is designed to support your productivity and well-being, with:

• Flexible Work Arrangements: We offer flexible work arrangements that allow you to work from home and manage your schedule.
• Supportive Team: Our team is dedicated to supporting your success, with regular check-ins, feedback, and coaching.
• Opportunities for Growth: We're committed to providing opportunities for professional growth and development, with training programs, mentorship, and career advancement opportunities.

How to Apply

If you're passionate about delivering exceptional service and making a difference in the lives of pets and their parents, we want to hear from you! To apply for this exciting opportunity, please submit your application through our website.

We're committed to equal opportunity and value diversity and inclusion in our workplace. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Conclusion

At Chewy, we're passionate about delivering exceptional service and making a difference in the lives of pets and their parents. If you're a customer-focused and passionate individual who is looking for a new challenge, we want to hear from you! Join our team as a Customer Service Representative and become part of a dynamic and supportive team that's dedicated to making a difference.