Hybrid Commercial Customer Care Professional - Business Blueprint and American Express Business Line of Credit Servicing

Join the Team Amex Revolution: Delivering Exceptional Customer Experiences

At American Express, we believe that with the right backing, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we're committed to supporting our customers, communities, and each other. When you join Team Amex, you'll become part of a dynamic team that's dedicated to providing the world's best customer experience every day.

About American Express

American Express is a leading global payments and travel company that's built on a legacy of innovation, customer satisfaction, and community engagement. Our company values are centered around providing exceptional customer experiences, fostering a culture of inclusivity and diversity, and making a positive impact on the communities we serve.

The Role: Hybrid Commercial Customer Care Professional

We're seeking a highly skilled and motivated Hybrid Commercial Customer Care Professional to join our team. As a key member of our customer care team, you'll be responsible for delivering exceptional customer experiences, providing account and product inquiries, and performing account maintenance on our American Express Business Line of Credit and Business Blueprint products.

Key Responsibilities:

• Assist customers with account and product inquiries via phone and chat, providing timely and effective resolutions to their queries.
• Perform account maintenance on American Express Business Line of Credit and Business Blueprint products, including checking, payment acceptance, and small business card products.
• Deliver extraordinary customer care by responding to questions and concerns in a fast-paced, structured customer care environment.
• Utilize our customer servicing model to ensure consistent and high-quality service delivery.
• Support the Customer First philosophy by ensuring professional handling of customer requests and providing solutions to their problems.
• Troubleshoot customer problems and determine how to resolve them in a timely and effective manner.
• Adhere to all regulatory and compliance guidelines related to servicing practices.

Requirements and Qualifications:

Essential Qualifications:

• Two years of customer service experience with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
• Proven success in a customer service environment with a strong track record of delivering exceptional customer experiences.
• Ability to work in a fast-paced, metric-driven environment with proficient multitasking and navigation in a web-based environment.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and colleagues.
• Ability to manage change and continuous learning with a positive and adaptable attitude.

Preferred Qualifications:

• Financial servicing experience with a strong understanding of financial products and services.

What We Offer:

At American Express, we're committed to supporting our colleagues and their loved ones with benefits and programs that prioritize their holistic well-being. Our comprehensive benefits package includes:

• Competitive base salaries with a salary range of $20.00 to $22.75 hourly.
• Bonus incentives with opportunities to earn additional income.
• 6% company match on retirement savings plan to help you plan for your future.
• Free financial coaching and financial well-being support to help you manage your finances.
• Comprehensive medical, dental, vision, life insurance, and disability benefits to protect your health and well-being.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities to help you grow and advance in your career.

Our Culture and Values:

At American Express, we're committed to fostering a culture of inclusivity, diversity, and respect. Our company values are centered around:

• Customer obsession: We're dedicated to providing exceptional customer experiences every day.
• Integrity: We adhere to the highest standards of integrity and ethics in everything we do.
• Teamwork: We believe in the power of teamwork and collaboration to achieve great things.
• Respect: We respect and value our colleagues, customers, and communities.
• Innovation: We're committed to innovation and continuous learning to stay ahead of the curve.

How to Apply:

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role.

We look forward to hearing from you and exploring how you can join our team!

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.