Experienced Bilingual Customer Service Representative – Remote Work Opportunity with Global Leader in Customer Experience

About Us

Concentrix is a world-leading organization that values diversity, inclusivity, and employee well-being. We are a global company that has been consistently ranked as one of the best places to work, with a strong focus on employee happiness and career growth. Our mission is to help top brands deliver exceptional customer experiences through innovative technology and exceptional service.

Job Description

We are seeking an experienced bilingual customer service representative to join our remote team. As a customer service representative, you will work from home and interact with customers via phone, email, or chat. Your primary responsibility will be to provide exceptional customer service and resolve routine problems and questions related to our clients' products and services.

Key Responsibilities:

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Follow, document, and retrieve information from databases
• Maintain a deep knowledge of our clients' products and services, including smartphones, tablets, computers, and portable devices
• Offer additional products and services to customers
• Deliver expert customer experiences with a smile

Requirements:

• Fluency in both French and English
• 1+ year of experience in customer service
• High school diploma or GED
• A quiet and distraction-free home environment
• Ability to multitask quickly
• Desire to learn new technologies
• Strong computer navigation skills and knowledge of computers
• High-speed internet (no Wi-Fi, hotspots, or satellite) and a smartphone

Career Growth and Development:

This is an excellent opportunity to work from home and reimagine your career path while making lifelong friends. We will provide you with all the training, technology, and ongoing support you need to succeed. At Concentrix, there is a real potential for career growth and development, with approximately 80% of our managers and leaders being promoted from within. We offer a range of free learning and leadership development programs designed to help you achieve your career goals.

What We Offer:

• Competitive compensation and benefits package
• Opportunities for career advancement and professional growth
• Free training and development programs
• Opportunities for employee recognition and rewards
• A comprehensive employee assistance program (EAP)
• A range of health and wellness programs with qualified partners
• Mentorship programs to support your career growth
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, Global Clean-Up Day, #MyOneEarthPromise, and more

Why Join Us?

At Concentrix, we believe in investing in our employees and helping them achieve their career goals. We offer a range of benefits and programs designed to support your well-being and career growth. If you are looking for a new challenge and want to join a global leader in customer experience, we encourage you to apply.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you. Please apply through our website or click on the link below to register as a candidate.

Last updated: 2024-05-17