Experienced Remote Customer Service Specialist - Tier 1 - Work from Home Opportunity with blithequark

Unlock Your Career Potential with blithequark

Are you ready to take your customer service career to the next level? blithequark is seeking a highly motivated and experienced Remote Customer Service Specialist to join our dynamic team. As a pioneer in the industry, blithequark offers a unique opportunity to work from the comfort of your own home while being part of a forward-thinking organization.

About blithequark and the Role

blithequark is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers. As a Remote Customer Service Specialist with blithequark, you will be the primary point of contact for customers, providing timely and effective resolutions to their inquiries and concerns. This is a fantastic opportunity to develop your skills, advance your career, and enjoy a flexible work-from-home arrangement.

Compensation, Scheduling, and Training Details

• Pay Rate: $17.85 per hour, with earning potential up to $18.74 per hour within the program.
• Location: Work from Home - Must reside in Texas or Tennessee to qualify.
• Schedule: A minimum of 38 hours per week, scheduled between 12 pm - 10 pm CST, including evenings, weekends, and holidays. Overtime will be scheduled as necessary.
• Training: 5 weeks of paid training, comprising self-led activities, instructor-led curriculum, and on-the-job training to ensure your success.

Why Choose blithequark?

At blithequark, we are committed to your growth and development. Here are just a few reasons why you should apply to be a Customer Service Specialist with us:

• Growth Opportunities: Career advancement opportunities are available, with a clear path for progression into quality assurance, training, and leadership roles.
• Work from Home: Enjoy the flexibility of working from home, with blithequark providing the necessary equipment.
• Comprehensive Benefits: Paid time off, paid holidays, voluntary health and retirement benefits, and access to our "Perk spot" program, which offers discounts and rebates on goods and services from top brands.
• Education and Learning Discounts: Take advantage of exclusive discounts on educational resources and learning opportunities.

A Typical Day as a Customer Service Specialist

As a Customer Service Specialist with blithequark, your day will be filled with a variety of tasks and challenges. Here's a snapshot of what you can expect:

• Interacting with hundreds of callers daily, using active listening and critical thinking to resolve customer service inquiries.
• Resolving complaints and concerns within the queue, investigating billing and fraudulent activity concerns, and processing account requests.
• Providing guidance on product features, diagnosing hardware and software issues, and screen sharing to resolve technical issues as needed.
• Coordinating appointments for further troubleshooting and maintenance, researching articles and work instructions to efficiently resolve inquiries.
• Documenting notes and summarizing conversation details, openly accepting feedback, coaching, and training to further develop your skills.

Essential and Preferred Qualifications

To succeed as a Customer Service Specialist with blithequark, you will need:

• High School Diploma or GED: A foundational education requirement.
• Excellent Communication Skills: The ability to articulate your thoughts clearly and concisely, build rapport, and trust with people quickly.
• Technical Familiarity: Familiarity with iOS and/or MacOS, or comparable technology, is preferred but not required.
• Adaptability: The ability to solicit feedback openly and adjust accordingly.

Career Growth and Development Opportunities

At blithequark, we are committed to your long-term success. As a Customer Service Specialist, you will have access to:

• Career Mapping: A clear path for career advancement into quality assurance, training, and leadership roles.
• Professional Development: Ongoing training and coaching to help you develop your skills and competencies.
• Earning Potential: Opportunities to increase your earning potential as you progress in your career and develop new skills.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote worker, you will enjoy:

• Flexible Work Arrangements: The ability to work from home, with a flexible schedule that allows you to balance your work and personal life.
• Collaborative Culture: A culture that values collaboration, teamwork, and mutual support.
• Inclusive Community: A diverse and inclusive community that welcomes individuals from all backgrounds and perspectives.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation and benefits package that includes:

• Competitive Pay: A competitive hourly rate, with opportunities to increase your earning potential.
• Paid Time Off and Holidays: Paid time off and holidays to help you recharge and relax.
• Voluntary Benefits: Voluntary health and retirement benefits to support your overall well-being.
• Perk spot Program: Access to our "Perk spot" program, which offers discounts and rebates on goods and services from top brands.

Ready to Apply?

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity with blithequark. To ensure a smooth application process, please:

• Interview from the workspace that you plan to work from.
• Have your photo ID with you.
• Have a piece of mail to verify your address.

At blithequark, we are committed to helping you discover what's next in your career. Apply to be a Customer Service Specialist today and take the first step towards a brighter future.