Experienced Customer Experience Concierge - Chat Professional at blithequark

Join blithequark and Lead the Way to Exceptional Customer Experience

At blithequark, we believe that with the right support, individuals and organizations can achieve great things. As a global and diverse community of professionals, we're committed to backing our clients, networks, and each other. When you join blithequark, you'll become part of a dynamic team that's passionate about delivering the world's best client experience. Our culture is built on a foundation of trust, respect, and inclusivity, where everyone is seen, heard, and feels like they belong.

About the Role: Customer Experience Concierge - Chat Professional

We're seeking an experienced Customer Experience Concierge to join our team at blithequark. As a Chat Professional, you'll be the face of blithequark to our clients, providing exceptional support and service to our Card Members visiting the Centurion Lounge. You'll work as part of a tight-knit team to invigorate our clients and deliver on our brand promise.

Key Responsibilities:

• Deliver exceptional service to Card Members visiting the Centurion Lounge, providing a personalized and memorable experience.
• Act as a brand ambassador, representing blithequark and upholding our values and standards.
• Work collaboratively with your team to ensure seamless delivery of client services, including travel, card, concierge, and lifestyle services.
• Utilize the Client First philosophy to understand and meet the needs and expectations of our Card Members.
• Provide concierge and lifestyle recommendations, as well as travel advice and limited booking assistance.
• Partner with our food and beverage lounge partners to accommodate the needs of our Card Members.
• Take ownership of the client experience from start to finish, resolving issues and concerns in a proactive and innovative manner.

Essential Qualifications:

• At least 1 year of recent experience serving premium clients in a fast-paced environment.
• Experience in the airline, lounge, or travel industry, including reservation experience.
• Passion for delivering exceptional client service and proactive solutions.
• Excellent communication skills, with the ability to charm clients with every interaction.
• Ability to listen to client needs and provide tailored recommendations, resulting in high client satisfaction.
• Professionalism and a positive attitude in all interactions, with a commitment to upholding the highest standards of integrity.

Preferred Qualifications:

• Previous experience working in a dynamic, fast-paced team environment.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Light to moderate lifting may be required for certain tasks.
• Proficiency in using multiple technology platforms and adapting to new systems.

Skills and Competencies:

• Strong communication and interpersonal skills.
• Ability to work collaboratively as part of a team.
• Proactive problem-solving and issue resolution.
• Adaptability and flexibility in a rapidly changing environment.
• Proficiency in using technology to deliver exceptional client service.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping our professionals grow and develop in their careers. As a Customer Experience Concierge, you'll have access to training and development programs that will help you build new skills and advance in your career. Our culture is designed to support your professional growth, with opportunities for mentorship, feedback, and coaching.

Work Environment and Company Culture:

blithequark is a dynamic and inclusive workplace that values diversity and promotes a culture of trust and respect. Our team is passionate about delivering exceptional client experience, and we're committed to supporting our professionals in their work. As a Customer Experience Concierge, you'll be part of a tight-knit team that's dedicated to upholding our brand values and standards.

Compensation, Perks, and Benefits:

We offer competitive compensation and benefits packages to our professionals, including a hourly rate of $20-$30. Our benefits package includes a range of perks and programs designed to support your well-being and professional growth.

Join blithequark and Lead the Way to Exceptional Customer Experience:

If you're passionate about delivering exceptional client service and have a track record of success in a fast-paced environment, we want to hear from you. Join blithequark as a Customer Experience Concierge - Chat Professional and become part of a dynamic team that's committed to delivering the world's best client experience. Apply now and let's lead the way together!