Experienced Associate Customer Service Representative - Remote Opportunity at blithequark

Transforming Healthcare through Exceptional Customer Service

At blithequark, we're not just an insurance company; we're a driving force behind creating a new level of health and well-being in North Dakota and beyond. With a mission to provide personalized service and unmatched access to care, we've earned the trust of hundreds of thousands of North Dakotans. Our work goes beyond insurance, as we collaborate with entities across the state to challenge the cost and complexity of healthcare.

Join Our Team as an Associate Customer Service Representative

We're seeking a highly skilled and compassionate Associate Customer Service Representative to join our team on a fully remote basis. As a key member of our customer service team, you'll be responsible for delivering exceptional service to our members, providers, and customers. If you're passionate about making a difference in people's lives and have a knack for resolving complex issues, we want to hear from you!

About the Role

As an Associate Customer Service Representative at blithequark, you'll be the primary point of contact for our members, providers, and customers. Your role will involve:

• Providing assistance, service, and education through various channels, including telephone, internet, and written inquiries
• Ensuring accuracy and timeliness in responding to inquiries, and resolving customer issues with varying complexities
• Documenting interactions and correspondence in a clear and concise manner, and tracking them appropriately for easy access
• Applying computer-based skills to navigate multiple systems and internal resources to address inquiries and gather plan details
• Maintaining a strong knowledge base of insurance terms and practices, as well as various company-offered products
• Performing work under direct supervision, handling basic issues, and referring complex issues to higher-level staff

What You'll Need to Succeed

To excel in this role, you'll need:

• A High School Diploma or GED, combined with 1 year of experience in customer service or a related field
• 1 year of experience in an office-based setting or contact center environment (highly preferred)
• A private workspace with fast-paced internet and a hard-wired internet connection
• Strong communication skills, both verbal and written
• Technology savvy, with the ability to navigate multiple computer programs and application systems
• A willingness to learn new skills and adapt to changing environments

We also consider equivalent combinations of education, experience, or training determined to be acceptable by our Human Resources team.

What We Offer

At blithequark, we're committed to providing a comprehensive benefits package and a work environment that supports your well-being and career growth. You'll enjoy:

• A competitive salary range of $16.00 - $19.00/hour, with opportunities for continued salary growth through performance-based incentive programs
• A $2,000 New Hire Bonus, paid in two installments after 6 and 12 months of employment
• A comprehensive benefits package, including 401(k), health, dental, vision, and life insurance, short-term and long-term disability, and paid parental leave
• Wellness incentives, including well-being lifestyle spending accounts, employee assistance programs, and employee discounts
• Encouraged paid time off, including paid holidays and flexible holidays to use as you wish
• 16 hours of paid volunteer time, with a $200 donation to a charity of your choice upon completion of all volunteer hours
• Employee recognition, community initiative events, and yearly company outings
• Workplace flexibility, offering different options for working arrangements and the freedom to make time for important commitments

Our Culture and Work Environment

At blithequark, we empower our employees to find a work style that suits them best. Our remote work environment is designed to provide flexibility and work-life balance, while maintaining a strong sense of community and teamwork. We're committed to creating a culture that values diversity, inclusivity, and employee well-being.

Career Growth and Development

As an Associate Customer Service Representative, you'll have opportunities to develop your skills and advance your career within our organization. Our phased training program and supportive team will help you build a strong foundation in the health insurance industry, and our performance-based incentive programs will motivate you to excel.

Why Join blithequark?

By joining our team, you'll become part of a dynamic organization that's shaping the future of healthcare. You'll have the opportunity to make a meaningful difference in the lives of our members, providers, and customers, while enjoying a fulfilling and challenging career. If you're passionate about delivering exceptional customer service and are looking for a remote opportunity with a purpose-driven organization, we encourage you to apply!

We're an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds, including minorities, females, protected veterans, and individuals with disabilities.

If you have any questions or need more information, please don't hesitate to reach out to us.

Join our team today and be part of a brighter future in healthcare!