Experienced Remote Customer Service Specialist – Tier 1 Representative for Dynamic Technical Support and Client Engagement

Introduction to blithequark

At blithequark, we believe that great opportunities are not just about location, but about the right fit for your skills, passion, and career aspirations. As a leader in customer service and technical support, we are committed to helping our team members grow professionally and personally. Our mission is to provide exceptional service to our clients, and we are looking for talented individuals to join our team as Remote Customer Service Specialists. If you are a motivated, tech-savvy, and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.

Job Overview

As a Remote Customer Service Specialist – Tier 1 Representative at blithequark, you will be the first point of contact for our clients, providing technical support and resolving customer inquiries via phone, email, or chat. You will be working from the comfort of your own home, with a minimum of 38 hours per week scheduled between 12pm-10pm CST. Our comprehensive training program will ensure that you have the skills and knowledge to excel in this role, and our career mapping opportunities will provide a clear path for advancement.

Key Responsibilities

• Interact with hundreds of callers daily, using active listening and critical thinking to resolve customer service inquiries
• Actively resolve complaints and concerns within the queue, investigating billing and fraudulent activity concerns as needed
• Process account requests, provide guidance on product features, and diagnose hardware/software issues
• Utilize screen sharing to resolve technical issues, coordinate appointments for further troubleshooting and maintenance, and research articles and work instructions to efficiently resolve inquiries
• Properly document notes and effectively summarize conversation details, openly accepting feedback, coaching, and training to further develop skills

Qualifications and Skills

To be successful in this role, you should have:

• A High School Diploma or GED
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred but not required
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with people quickly
• Strong problem-solving and critical thinking skills, with the ability to articulate thoughts clearly and concisely
• Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and first-call resolution

Essential Qualifications

• Ability to work from home with a reliable internet connection
• Residence in Texas or Tennessee is required
• Availability to work a minimum of 38 hours per week, including evenings, weekends, and holidays
• Ability to participate in 5 weeks of paid training, with a combination of self-led activities, instructor-led curriculum, and on-the-job training

Career Growth and Development

At blithequark, we are committed to helping our team members grow and develop in their careers. As a Remote Customer Service Specialist, you will have access to:

• Call center career mapping for quality assurance, training, and leadership opportunities
• Earning potential up to $18.74/hr. within the program, based on performance and competencies
• Paid time off and paid holidays, as well as voluntary health and retirement benefits
• Access to our "Perk spot" program, which offers discounts and rebates on goods and services from today's best-known brands, as well as opportunities to take advantage of our education and learning discounts

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a Remote Customer Service Specialist, you will be working from home, but you will still be part of a larger team. We offer:

• A comprehensive training program to ensure your success
• Ongoing coaching and feedback to help you grow and develop in your role
• A supportive and collaborative team environment, with opportunities to connect with colleagues and leaders
• A flexible and autonomous work environment, with the ability to work from the comfort of your own home

Compensation and Benefits

As a Remote Customer Service Specialist at blithequark, you can expect:

• A competitive hourly rate of $17.85/hr.
• Opportunities for career advancement and professional growth
• A comprehensive benefits package, including paid time off, paid holidays, and voluntary health and retirement benefits
• Access to our "Perk spot" program, which offers discounts and rebates on goods and services from today's best-known brands

Conclusion

If you are a motivated, tech-savvy, and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to become a Remote Customer Service Specialist at blithequark. With our comprehensive training program, career mapping opportunities, and supportive work environment, you will have the tools and resources you need to succeed. Apply today and take the first step towards a rewarding and fulfilling career with blithequark!