Experienced Full Stack Customer Relations Specialist – Multi-Level Support, Problem Solving, and Customer Service Excellence at Blithequark

Join the Team at Blithequark: Where Customer Service Meets Innovation

Blithequark is a leading organization dedicated to delivering exceptional customer experiences through innovative solutions and outstanding service. We are seeking a highly skilled and motivated Customer Relations Specialist to join our dynamic team. As a key member of our Customer Relations department, you will provide multi-level support to our customers, retail sales representatives, market leadership, and Customer Relations leadership. If you possess excellent problem-solving skills, a passion for customer service, and the ability to adapt to changing priorities, we encourage you to apply for this exciting opportunity.

Job Summary

As a Customer Relations Specialist at Blithequark, you will be responsible for providing support to our customers by answering and making phone calls, providing information on company policies, and resolving issues through research and submitting requests on the customer's behalf. You will utilize multiple internal systems to access and research customer accounts and history, and thoroughly evaluate customer concerns to independently determine reasonable resolutions using department guidelines.

Key Responsibilities

• Accept, resolve, and escalate internal and external customer concerns in a timely and professional manner.
• Document customer concerns and interactions according to department standards, ensuring accurate and comprehensive records.
• Manage follow-up contacts with multiple parties to resolve concerns efficiently, prioritizing tasks and managing time effectively.
• Utilize multiple internal systems to access and research customer accounts and history, demonstrating proficiency in various computer applications and software.
• Thoroughly evaluate customer concerns and independently determine reasonable resolutions using department guidelines, exercising critical thinking and discretion.
• Refer unresolved customer grievances to Blithequark leadership for further investigation, as necessary.
• Provide support to Customer Relations teammates by shadowing and assisting with questions, promoting a collaborative and supportive team environment.
• Possess self-motivation to manage time and tasks, maintaining department follow-up guidelines and prioritizing customer satisfaction.

Essential Qualifications

Education

• High school diploma or equivalent required.

Experience

• Previous experience in customer service preferred, but not required.

Skills and Competencies

• Strong proficiency in various computer applications and software, including productivity tools and operating systems.
• Excellent oral and written communication skills, with the ability to shape and express ideas and information effectively.
• Proven problem-solving skills, with the ability to identify problems and issues of varying complexities and find effective solutions.
• Strong customer focus, with a deep understanding of internal and external customer business needs and a commitment to customer satisfaction.
• Ability to work as a productive member of a cohesive group, contributing to team development and effective team dynamics.

Preferred Qualifications

Experience

• Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office).

Additional Eligibility Qualifications

Knowledge

• Clerical — Knowledge of administrative, clerical procedures, systems such as managing files and records, designing forms, and other office procedures and terminology.
• English Language — Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.

Skills

• Active Listening — Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation — Actively looking for ways to help people.
• Coordination — Adjusting actions in relation to others' actions.
• Time Management — Managing one's own time.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Monitoring — Monitoring/Assessing performance of oneself to make improvements or take corrective action.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others.
• Dealing with Multiple Personality Types — Possessing the personal decorum and professionalism to frequently deal with unpleasant, angry, or discourteous individuals.

Abilities

• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.
• Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time-sensitive situations and act accordingly.
• Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Importance of Being Exact and Accurate — The ability to be very exact or highly accurate in performing daily duties.

What We Offer

At Blithequark, we are committed to providing our employees with a comprehensive benefits package and a supportive work environment. Our offerings include:

• Competitive base pay of $18/hr, plus bonus opportunity.
• Health, Vision, and Dental Insurance.
• 401k matching.
• Health and Wellness Program.
• Discount on Blithequark services.
• Employee Assistance Program.
• Work-from-home option with company-provided equipment.

Schedule

This is a full-time position. Our department is open 8:00 a.m. to 8:00 p.m. Monday through Friday, and 8:00 to 6:00 on Saturdays. Days and hours of work are dependent on schedule availability and business needs.

Training

Our comprehensive training program is virtual and lasts four weeks. The training schedule is Monday through Friday, 10:00 a.m. to 5:00 p.m.

Why Join Blithequark?

At Blithequark, we value our employees and strive to create a work environment that is supportive, inclusive, and rewarding. Our company culture is built on a foundation of:

• Customer focus: We prioritize customer satisfaction and strive to deliver exceptional experiences.
• Teamwork: We believe in the power of collaboration and teamwork to drive success.
• Innovation: We encourage creativity and innovation, embracing new ideas and solutions.
• Growth: We invest in our employees' growth and development, providing opportunities for learning and advancement.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and cover letter, to join our team and start your journey with us.

Blithequark is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.