Experienced Remote Customer Service Representative – Inbound Calls, Product Support, and Participant Engagement at $18.00 - $20.00 / hour

Join the Team at blithequark: Where Customer Service Meets Innovation and Growth

Are you a motivated and customer-focused individual looking for a rewarding remote career opportunity? Do you have a passion for delivering exceptional service and support to clients? Look no further than blithequark, a leading staffing and consulting firm dedicated to connecting top talent with innovative companies. We are currently seeking a highly skilled Remote Customer Service Representative to join our team and provide top-notch support to participants and internal partners.

About blithequark and Our Industry

At blithequark, we operate at the forefront of the staffing and consulting industry, fostering connections between talented professionals and forward-thinking organizations. Our mission is to champion equal-opportunity employment and prioritize candidate privacy, ensuring a fair, transparent, and secure hiring environment for all. We believe in the potential of our team members and are committed to providing opportunities for long-term career success and growth.

Why Consider This Job Opportunity at blithequark?

By joining our team as a Remote Customer Service Representative, you will enjoy a range of benefits and opportunities, including:

• Competitive pay ranging from $18.00 to $20.00 per hour
• Tremendous amenities onsite (for those who visit our offices)
• Opportunity for long-term career success and growth within blithequark or with our partner companies
• Remote work opportunity, providing flexibility and work-life balance
• Chance to work with a leading staffing and consulting firm that prioritizes innovation and customer satisfaction
• Rewarding and limitless potential for career advancement in a dynamic and supportive environment

What To Expect – Key Responsibilities

As a Remote Customer Service Representative at blithequark, your primary responsibilities will include:

• Acting as the initial point of contact for inbound participant requests and questions, providing timely and effective support
• Maintaining a high level of product and system knowledge to provide support to internal and external partners, ensuring seamless interactions
• Fielding daily calls from participants with questions regarding products and services, resolving issues efficiently
• Logging and documenting participant conversations and issues, ensuring accurate records and follow-up
• Providing real-time technical support for participants using automated phone systems and employee websites, troubleshooting issues promptly

What Is Required – Essential Qualifications

To succeed as a Remote Customer Service Representative at blithequark, you will need:

• Previous experience in customer service or a related field, preferably in open enrollment or a similar environment
• Proficiency in computer software packages, including HRIS, Salesforce, Sungard, and ORS, or similar systems
• Knowledge of renewing health and benefits plans, with the ability to update enrollments, policies, and rates as needed
• Excellent communication and customer service skills, with the ability to interact effectively with participants and internal partners
• A strong commitment to maintaining confidentiality and handling sensitive information with care

How To Stand Out – Preferred Qualifications

While not required, the following qualifications will be highly regarded:

• Experience in a similar role in a healthcare-related service, providing a deeper understanding of industry-specific needs and challenges
• Familiarity with additional software applications or systems relevant to customer service and support
• Previous experience working in a remote or distributed team environment, demonstrating self-motivation and effective communication skills

Career Growth Opportunities and Learning Benefits at blithequark

At blithequark, we are dedicated to the growth and development of our team members. As a Remote Customer Service Representative, you will have access to:

• Ongoing training and support to enhance your product knowledge and customer service skills
• Opportunities for career advancement within blithequark or with our partner companies, based on performance and interests
• A collaborative and dynamic work environment that encourages feedback, innovation, and continuous improvement

Work Environment and Company Culture at blithequark

We pride ourselves on fostering a positive and inclusive work environment that values diversity, equity, and inclusion. As a remote team member, you will enjoy:

• Flexibility and autonomy to manage your work schedule and environment
• Opportunities to connect with colleagues and participate in virtual team-building activities
• A culture that prioritizes well-being, work-life balance, and employee satisfaction

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly pay ranging from $18.00 to $20.00, based on experience and qualifications
• Comprehensive benefits package (for eligible team members), including health, dental, and vision coverage
• Paid time off and holidays (for eligible team members)
• Opportunities for bonuses and performance-based incentives

Conclusion and Call to Action

If you are a motivated and customer-focused individual looking for a rewarding remote career opportunity, we encourage you to apply for this exciting role at blithequark. As a Remote Customer Service Representative, you will have the chance to make a meaningful impact, develop your skills, and grow your career in a dynamic and supportive environment. Please submit your application today and take the first step towards a fulfilling and successful career with blithequark.