Experienced Full Stack Customer Service Representative – Remote Work Opportunity in Bilingual French & English at Blithequark

About Blithequark

Blithequark is a forward-thinking global organization that prioritizes a people-first, inclusive culture and a genuine sense of belonging. We are a diverse team from over 70 countries, united in our mission to provide exceptional customer experiences and tech-powered innovation. Our company has been recognized with numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." We are committed to fostering a culture of inclusivity, diversity, and growth, and we invite you to join our team as a remote Customer Service Representative.

Job Summary

We are seeking a highly skilled and bilingual Customer Service Representative to work from home, providing top-notch support to our customers in both French and English. As a remote Customer Service Representative, you will be responsible for delivering exceptional customer experiences, resolving technical issues, and offering additional products and services. This is an excellent opportunity for a career change or growth, with a competitive salary, comprehensive benefits, and a supportive work environment.

What You Will Do

As a Customer Service Representative working from home, your key responsibilities will include:

• Providing inbound customer support using a call flow guide in the customer's preferred language (French or English)
• Helping customers resolve basic technical issues with products such as smartphones, tablets, computers, and wearables
• Tracking, documenting, and retrieving information in databases
• Maintaining broad knowledge of client products and services, including iOS and/or MacOS, or comparable technology
• Offering additional products and services to customers
• Delivering expert customer experiences with a smile

Your Qualifications

To be successful in this role, you will need:

• Fluent proficiency in both French and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing (a work computer may be provided, but is not guaranteed)
• High-speed internet (no wireless/hotspots or satellite) and a smartphone

Career Growth and Personal Development

At Blithequark, we prioritize the growth and development of our employees. We offer:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• A Registered Retirement Savings Plan
• Paid PTO and holidays
• Medical, dental, and vision insurance
• A comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners
• Mentorship programs to support your career journey
• Programs and events that promote diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Why Join Blithequark?

By joining our team, you will become part of a diverse and inclusive community that values growth, innovation, and customer satisfaction. We offer:

• A people-first culture that prioritizes your well-being and success
• Opportunities for career growth and professional development
• A flexible work environment that allows you to work from home
• A comprehensive benefits package
• A chance to work with top brands and contribute to their success

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team as a remote Customer Service Representative.

Equal Opportunity Employer

Blithequark is an equal opportunity employer and complies with all fair employment practices laws. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.

Location

CAN, ON, Work-at-Home

Language Requirements

Bilingual (French/English)

Time Type

Full-time