Experienced Medical Insurance Customer Service Representatives for Leading Big Pharma Company - Fully Remote Opportunity

Transform Your Career with a Fortune 500 Healthcare Client

We're excited to announce an exceptional career opportunity for skilled and dedicated Medical Insurance Customer Service Representatives to join the remote team of a renowned Fortune 500 Healthcare Client. As a leader in the healthcare industry, this company is committed to delivering outstanding patient care and support. If you're passionate about making a difference and have a background in medical insurance and customer service, we encourage you to explore this rewarding role.

Position Overview

• Location: Fully Remote - Work from the comfort of your own home
• Start Date: Immediate openings available, with a start date in late November (subject to change based on the completion of the onboarding process)
• Company: Workwarp, in partnership with a Fortune 500 Healthcare Client
• Compensation: A competitive hourly rate of $17/hour, with weekly pay and comprehensive benefits
• Schedule: Full-time, 8-hour shift between 8am - 9pm EST, Monday to Friday (specific shift assigned after training)

About the Role

As a Medical Insurance Customer Service Representative, you will play a vital role in ensuring the delivery of exceptional patient care. Your primary responsibilities will include:

• Conducting outbound calls to insurance providers to verify coverage and resolve patient queries
• Investigating and updating patient data to ensure accuracy and compliance with regulatory requirements
• Utilizing computer skills for efficient data entry and management
• Operating in accordance with the guidelines of the Federal Health Care Program to maintain the highest standards of integrity and compliance
• Collaborating with carriers to secure coverage for patients' medications, ensuring timely and effective support

Essential Qualifications and Requirements

To excel in this role, you must possess:

• Proven experience in medical insurance and call center environments, with a deep understanding of insurance processes and regulations
• Active internet connection and the ability to work in a quiet, dedicated workspace
• The capacity to multitask and effectively utilize dual monitors for enhanced productivity
• A passion for delivering exceptional customer service and a genuine willingness to help others
• A High School Diploma or equivalent, demonstrating a foundational level of education

Preferred Skills and Competencies

While not mandatory, the following skills and competencies are highly valued:

• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders
• Strong analytical and problem-solving skills, with a keen eye for detail and accuracy
• Proficiency in using computer applications and software relevant to the role, with a willingness to learn and adapt to new systems
• A proactive and flexible approach to work, with the ability to adapt to changing priorities and requirements

Career Growth and Learning Opportunities

Joining our team offers more than just a job; it provides a pathway to career growth and development. As a Medical Insurance Customer Service Representative, you will have access to comprehensive training and ongoing support to enhance your skills and knowledge. Our commitment to your professional development will empower you to excel in your role and pursue future opportunities within the company.

Work Environment and Company Culture

Our company culture is built on a foundation of teamwork, integrity, and a patient-centric approach. As a fully remote employee, you will be part of a dynamic and supportive team that values collaboration and mutual respect. We prioritize your well-being and offer a flexible work environment that allows you to achieve a healthy work-life balance.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• A hourly rate of $17/hour, with weekly pay
• Comprehensive benefits, including medical benefits for yourself and your family
• Paid training to ensure your success in the role
• Equipment provided to support your work-from-home setup
• Ongoing opportunities for career growth and professional development

Join Our Team!

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we want to hear from you. Even if you feel you're not a perfect match, we'd still love to consider your application. Our team is dedicated to supporting patients and making a positive impact in the healthcare industry. Apply now to become a part of our dynamic and friendly team.

To be considered, please email an updated resume and your interview availability to [email protected], mentioning ($17/hr. GA) in the subject line. We look forward to welcoming a talented and dedicated Medical Insurance Customer Service Representative to our team.