Experienced Director, Global People Shared Services Transformation – Strategic Leadership and Operational Expertise in Human Resources and Talent Management

Introduction to Turnitin

At Turnitin, we are a recognized innovator in the global education space, dedicated to promoting honesty, consistency, and fairness across all subject areas and assessment types. With over 20 years of experience, we have partnered with more than 16,000 academic institutions, publishers, and corporations to achieve our mission. Our diverse community of colleagues is unified by a shared desire to make a difference in education, and we are now seeking a talented and experienced Director, Global People Shared Services Transformation to join our People team.

Job Overview

The Director, Global People Shared Services Transformation will play a critical role in accelerating the transformation of our People Shared Services function, including the implementation of manager and employee self-service solutions, automation of HR processes, and the development of a People Services transformation business case. This is a strategic leadership role that requires a unique blend of operational expertise, business acumen, and transformational leadership skills. The successful candidate will have a proven track record of implementing large-scale, global transformation projects, effective vendor management experience, and strong mathematical, analytical, and organizational skills.

Key Responsibilities

• Lead a team of HR shared services professionals across countries to deliver support to approximately 1,000 employees globally, providing guidance on HR administrative functions, including immigration, HR systems, and people analytics.
• Conduct a comprehensive assessment of all HR administrative functions under the existing model and accelerate the implementation of a global shared services function, leveraging automation and digital HR technology to enhance the employee experience.
• Develop and execute a strategy that enables People Partners and Business leaders to make data-driven decisions about talent, including designing and managing People Analytics projects, evaluating the effectiveness of HR programs/pilots, and identifying new opportunities for investment.
• Partner with the C-level and other key stakeholders to develop, execute, and communicate key benefits programs, including the effective collaboration with Turnitin's global benefits broker, and oversee the design, funding, and administration of all annual benefits projects.
• Establish, build, and leverage positive working relationships with business leaders, People Team peers, and other key stakeholders, developing and implementing a proactive communication plan that directly supports and drives the strategic direction of the business and delivers a positive employee experience.

Essential Qualifications

• 10+ years of experience leading global HR shared services, preferably with a global company, with a proven track record of implementing large-scale, global transformation projects.
• Bachelor's degree or equivalent experience required in Business, Industrial/Organizational Psychology, Organizational Development, Business Analytics, Applied Mathematics, or a related field; Master's degree preferred.
• Quantifiable track record of implementing large-scale, global transformation projects, with effective storyteller skills and experience influencing business case acceptance at C-suite and Board levels.
• Strong mathematical, analytical, quantitative, and organizational skills, with experience using Excel and Google Suite, and proficiency in different HR enabling technologies, such as Culture Amp, Bamboo HR, Smart Recruiters, Jira, and Asana.
• Proven ability to successfully operate in a highly matrixed organizational system, with strong leadership and team management abilities, and a proven track record of motivating high-performing teams.

Preferred Qualifications

• Experience with process modeling, process documentation/visualization, journey maps, and other core process-related capabilities, with demonstrated expertise in change management, including stakeholder management, communications, training, and organizational readiness assessment.
• Knowledge of HR and global benefits program design and administration, with the ability to demonstrate a high degree of tact, discretion, and sound business judgment.
• Experience working in a remote-first culture, with a strong understanding of the importance of flexibility, adaptability, and self-motivation in a virtual work environment.

Career Growth Opportunities and Learning Benefits

At Turnitin, we are committed to the growth and development of our employees, providing opportunities for learning, professional development, and career advancement. As a Director, Global People Shared Services Transformation, you will have the opportunity to work with a talented and dedicated team, develop your skills and expertise, and contribute to the success of our organization. You will also have access to a range of benefits, including flexible/hybrid working, remote-first culture, health care coverage, tuition reimbursement, competitive paid time off, and a charitable contribution match.

Work Environment and Company Culture

Our company culture is built on a set of values that underpin everything we do, including Customer Centric, Passion for Learning, Integrity, Action & Ownership, One Team, and Global Mindset. We strive to create a work environment that is inclusive, supportive, and empowering, where employees can thrive and grow. We believe in the importance of work-life balance, flexibility, and adaptability, and we offer a range of benefits and programs to support the well-being and success of our employees.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including flexible/hybrid working, remote-first culture, health care coverage, tuition reimbursement, competitive paid time off, and a charitable contribution match. We also provide opportunities for professional development, career advancement, and learning, as well as access to a range of tools and resources to support your success in your role.

Conclusion

If you are a motivated and experienced HR professional looking for a new challenge, we encourage you to apply for the Director, Global People Shared Services Transformation role at Turnitin. This is a unique opportunity to join a talented and dedicated team, develop your skills and expertise, and contribute to the success of our organization. We look forward to hearing from you and exploring how you can become a vital part of our success story.