Experienced Inbound Customer Service Representative - Owner Service Agent for Leading Appliance Company

Introduction to GE Appliances

At GE Appliances, a Haier company, we are driven by a passion to make "good things, for life." As the fastest-growing appliance company in the U.S., we believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together. Our philosophy, The GEA Way, defines the way we work, invent, create, do business, and serve our communities. We are committed to creating possibilities and making a positive impact on the lives of our customers and employees. If you are looking for a career that offers growth, learning, and a sense of community, we invite you to join us on our journey.

Job Overview

We are seeking an experienced and passionate Owner Service Agent to join our team as an Inbound Customer Service Representative. As an Owner Service Agent, you will play a critical role in providing exceptional customer service to our appliance owners, resolving their issues, and ensuring their satisfaction with our products. This is an excellent opportunity for those who are passionate about customer service, problem-solving, and working in a fast-paced environment.

Key Responsibilities

• Assist GE Appliance customers by providing product information, registration service, parts, delivery, and dealer location inquiries.
• Resolve owner issues through troubleshooting and minor concessions, utilizing creativity and judgment-based reasoning skills.
• Use Windows-based programs and other internal applications to drive owner-focused solutions for customer issues.
• Create, update, and retrieve owner records for logging facts surrounding complaints, actions, and resolutions.
• Proactively provide feedback to Quality and Training to help keep training processes and materials updated.
• Adhere to safety policies and procedures to ensure a safe work environment for all.
• Support other parts of the business, as directed.
• Other duties as assigned.

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or GED.
• Two+ years of sales or service experience desired.
• Passion for customer service and problem-solving.
• Excellent written communication skills.
• Good typing ability and computer skills, with the ability to navigate multiple online applications.
• Good listening and questioning skills, with the ability to resolve conflict.
• Exceptional sense of ownership with proven follow-through skills.
• Ability to adapt to change and work in a fast-paced environment.
• Flexible with the ability to take direction from management yet work independently to achieve goals.

Preferred Qualifications

• Previous experience in customer service, sales, or a related field.
• Experience working in a remote or virtual environment.
• Knowledge of appliance products and services.
• Bi-lingual or multi-lingual skills.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills.
• Ability to work in a team environment and collaborate with others.
• Excellent problem-solving and analytical skills.
• Ability to adapt to change and prioritize tasks effectively.
• Strong attention to detail and ability to maintain accuracy.
• Ability to work in a fast-paced environment and meet productivity standards.

Career Growth and Learning Benefits

At GE Appliances, we are committed to the growth and development of our employees. As an Owner Service Agent, you will have access to:

• Comprehensive training programs to help you develop your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A supportive and collaborative work environment that encourages learning and development.
• Recognition and reward programs to recognize your achievements and contributions.

Work Environment and Company Culture

At GE Appliances, we pride ourselves on our positive and inclusive company culture. As an Owner Service Agent, you will be working in a remote environment, but you will still be part of a larger team that values collaboration, diversity, and inclusion. We offer a flexible work arrangement that balances the needs of the individual, team, and organization.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A base rate of $15.00 per hour, plus performance-based incentives, paid weekly.
• A comprehensive benefits package, including medical, dental, vision, short-term and long-term disability, life insurance, and GE Appliance discounts.
• Tuition reimbursement and paid time off.
• Opportunities for career advancement and professional growth.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. As an Owner Service Agent, you will play a critical role in providing exceptional customer service to our appliance owners and contributing to the success of our company. Don't miss out on this opportunity to join our team and start your journey with GE Appliances today!

How to Apply

To apply for this position, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team's success.