Experienced Inbound Call Center Representative – Virtual Front Office Customer Service Specialist for Millennium Physician Group

Introduction to Millennium Physician Group

Millennium Physician Group is a leading healthcare provider dedicated to delivering exceptional patient care and outstanding customer service. As a proud Equal Opportunity Employer in a Drug-Free Workplace, we are committed to fostering a culture of inclusivity, respect, and excellence. Our organization is part of a larger network of nearly 3,000 health systems and physician groups that have gone completely Tobacco-Free, demonstrating our dedication to promoting healthy lifestyles and environments. If you are passionate about making a positive impact in the lives of others and are eager to join a dynamic team of professionals, we invite you to explore this exciting opportunity.

Job Summary

We are seeking an experienced and highly skilled Inbound Call Center Representative to join our Virtual Front Office team. As the first point of contact for our patients, you will play a vital role in providing exceptional customer service, handling incoming calls, and ensuring seamless communication between patients and our medical practices. Your strong work ethic, attention to detail, and ability to multitask will enable you to thrive in this fast-paced environment. If you are a motivated and empathetic individual with a passion for helping others, we encourage you to apply for this rewarding opportunity.

Key Responsibilities

• Manage large volumes of inbound calls, delivering exceptional customer service and support to patients and medical practices
• Build trust with patients through empathetic and personalized conversations, resolving issues and addressing concerns in a professional and timely manner
• Take ownership of patient needs, identifying and resolving problems through effective research and exploration of solutions
• Implement protocols for urgent call situations, ensuring prompt and appropriate action is taken
• Maintain accurate and thorough records, entering pertinent data into the Athena medical system
• Meet performance metrics, goals, and outcomes in a high-performing team-based setting, demonstrating a strong commitment to quality and excellence
• Collaborate with partner teams to stay up-to-date on process changes, resolve cross-functional issues, and contribute to process improvements
• Work closely with the call center manager, receiving regular feedback and ongoing development to enhance skills and knowledge

Essential Qualifications

• High school diploma or general education degree (GED); or 1+ years of customer service/call center experience; or equivalent combination of education and experience
• 1+ years of customer service experience (preferred within a call center or healthcare field)
• Proven ability to communicate effectively both verbally and in writing
• Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure
• Independent, motivated, and innovative self-starter with a strong work ethic
• Confident and flexible, with a positive customer service attitude
• Microsoft Office proficiency (preferred)
• Strong ability to multitask in a high-call-volume setting, with a minimum typing speed of 35 words per minute

Preferred Qualifications

• Experience working with Athena Database software
• Knowledge of medical terminology and healthcare operations
• Previous experience in a remote or virtual work environment
• Certifications or training in customer service, call center operations, or a related field

Skills and Competencies

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills, with the ability to think critically and creatively
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork
• Adaptability and flexibility, with a willingness to learn and adapt to changing circumstances
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities
• Ability to maintain confidentiality and handle sensitive information with discretion

Career Growth and Development

At Millennium Physician Group, we are committed to supporting the growth and development of our employees. As an Inbound Call Center Representative, you will have access to comprehensive training and ongoing development opportunities, enabling you to enhance your skills and knowledge and advance your career. Our organization offers a range of benefits, including paid training, opportunities for advancement, and a supportive work environment that fosters collaboration and teamwork.

Work Environment and Company Culture

Our Virtual Front Office team is a dynamic and supportive environment that values teamwork, collaboration, and open communication. As a remote worker, you will have the flexibility to work from the comfort of your own home, with the opportunity to commute to our Valrico, FL location for initial training and future training sessions. Our organization is committed to promoting a culture of inclusivity, respect, and excellence, and we are proud to be an Equal Opportunity Employer in a Drug-Free Workplace.

Compensation and Benefits

We offer a competitive salary and a range of benefits, including paid training, opportunities for advancement, and a supportive work environment. Our organization is committed to recognizing and rewarding the contributions of our employees, and we offer a range of incentives and benefits to support your career growth and development.

Conclusion

If you are a motivated and empathetic individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As an Inbound Call Center Representative with Millennium Physician Group, you will have the opportunity to make a positive impact in the lives of others, while advancing your career and developing your skills and knowledge. Don't miss out on this chance to join our dynamic team of professionals – apply today!

How to Apply

To apply for this opportunity, please click on the link below. We look forward to receiving your application and exploring how you can contribute to our team.