Experienced IT Onsite Support Associate – Technical Expertise and Customer Service Professional for a Dynamic Healthcare Environment

Introduction to UAMS and the Role

The University of Arkansas for Medical Sciences (UAMS) is the state's only academic health sciences center, dedicated to educating and training the vast majority of the state's physicians and preparing doctors, scientists, nurses, pharmacists, and health professionals through innovation, compassion, teamwork, and patient- and family-centered care. We are seeking an experienced IT Onsite Support Associate to join our team, providing technical expertise and exceptional customer service to support our healthcare professionals and staff. This role is an excellent opportunity for an IT professional looking to make a difference in a dynamic healthcare environment.

Key Responsibilities

As an IT Onsite Support Associate, you will be responsible for managing multiple applications, systems, network, and/or telecommunications activities. Your key responsibilities will include:

• Resolving technical problems related to cellphones and other communication technologies
• Serving as a key technical contact between infrastructure support teams, customers, vendors, and management for all communications technologies
• Maintaining and communicating existing and new best practices, knowledge base, testing, and documentation of the communications infrastructure
• Monitoring technological advancements to ensure that solutions are continuously improved, supported, and aligned with industry and company standards as well as emerging business requirements
• Managing the IT procurement and inventory management function within the IT department
• Maintaining records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software
• Minimizing organizational cost through product standardization and tracking
• Tracking quantity throughout the product lifecycle
• Monitoring effectively both on a daily basis and long-term IT asset portfolio (software and technology-related hardware) with regard to cost, control, risk, compliance, business performance objectives, and IT Governance as established by the organization

Essential and Preferred Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Post Graduate Degree - No experience required
• Bachelor's Degree - No experience required
• Associate's Degree - 2 years of IT job-specific experience, Telecom, or other relevant job experience
• High School Diploma - 4 years of IT job-specific experience, Telecom, or other relevant job experience

Preferred qualifications include:

• Bachelor's Degree
• A+ Certification, MTA, MCSA, or MCSE
• Knowledge in MS Office Tools: Word, Excel, Access, and PowerPoint; and/or Microsoft Project

Skills and Competencies

To excel in this role, you will need to possess excellent technical skills, including:

• Strong knowledge of IT systems, networks, and telecommunications
• Experience with IT procurement and inventory management
• Excellent problem-solving and analytical skills
• Strong communication and customer service skills
• Ability to work in a fast-paced environment and prioritize multiple tasks

Career Growth Opportunities and Learning Benefits

At UAMS, we are committed to providing our employees with opportunities for career growth and development. As an IT Onsite Support Associate, you will have access to:

• Career training and educational opportunities
• Professional development and certification programs
• Opportunities for advancement within the IT department
• A dynamic and supportive work environment that encourages innovation and teamwork

Work Environment and Company Culture

UAMS is a collaborative health care organization that values diversity, equity, and inclusion. Our work environment is dynamic and supportive, with a focus on teamwork, innovation, and patient-centered care. We offer a range of benefits and perks, including:

• Health, dental, and vision plans
• Holiday, vacation, and sick leave
• Education discount for staff and dependents (undergraduate only)
• Retirement plan with up to 10% matched contribution from UAMS
• Basic life insurance up to $50,000
• Merchant discounts and concierge prescription delivery on the main campus

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits and perks to support your well-being and career development. Our compensation package includes:

• A competitive salary commensurate with education and experience
• A range of benefits, including health, dental, and vision plans, holiday, vacation, and sick leave, and retirement plan
• Opportunities for career growth and development
• A dynamic and supportive work environment

Conclusion

If you are a motivated and experienced IT professional looking for a challenging and rewarding role in a dynamic healthcare environment, we encourage you to apply for the IT Onsite Support Associate position at UAMS. With a competitive salary, excellent benefits, and opportunities for career growth and development, this role is an excellent opportunity to take your career to the next level. Apply today and join our team of dedicated healthcare professionals!