Experienced IT Onsite Support Associate – Technical Troubleshooting and Installation Expert for Security Systems and Network Infrastructure

Introduction to UAMS

The University of Arkansas for Medical Sciences (UAMS) is the state's only academic health sciences center, dedicated to improving the health and wellbeing of Arkansans. With a unique combination of education, research, and clinical programs, UAMS encourages and supports teamwork and diversity. As a collaborative healthcare organization, we champion patient care and strive to make a positive impact on the lives of our community. Our institution offers a wide range of benefits, perks, and opportunities for career growth and development, making it an ideal place to work for healthcare and non-healthcare professionals alike.

Job Overview

We are seeking an experienced IT Onsite Support Associate to join our team in the Information Security Services department. As an IT Onsite Support Associate, you will be responsible for providing accurate and timely troubleshooting of security system and network cabling components. You will perform installations of electronic control systems, respond to situations where systems have failed, and participate in a 24/7 on-call rotation. If you have a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Provide technical support and troubleshooting for security systems, network cabling, and other related infrastructure
• Perform installations, repairs, and maintenance of electronic control systems, including door access control, CCTV, intrusion detection, and communication systems
• Respond to trouble calls and resolve issues in a timely and efficient manner, ensuring minimal downtime and optimal system performance
• Participate in a 24/7 on-call rotation, providing support and assistance outside of regular working hours as needed
• Collaborate with other teams and departments to ensure seamless integration and operation of security systems and network infrastructure
• Stay up-to-date with the latest technologies, trends, and best practices in IT and security systems, applying this knowledge to continuously improve our services and operations

Qualifications and Requirements

To be successful in this role, you will need to meet the following minimum qualifications:

• Associate's degree in computer science or a related field of study, or a high school diploma/GED with at least two years of experience in cabling, low voltage systems, or carpentry/building maintenance
• Ability to work on-call and respond immediately to trouble calls outside of regular working hours
• Excellent technical skills, including knowledge of security systems, network infrastructure, and electronic control systems
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
• Effective communication and customer service skills, with the ability to work with diverse stakeholders and provide exceptional support

Preferred qualifications include:

• Bachelor's degree in IT, computer science, or a related field
• Arkansas Alarm License, Level 1
• Customer service experience

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Technical expertise in security systems, network infrastructure, and electronic control systems
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
• Excellent communication and customer service skills, with the ability to work with diverse stakeholders and provide exceptional support
• Ability to work independently and as part of a team, with a strong sense of accountability and responsibility
• Flexibility and adaptability, with the ability to work in a fast-paced environment and respond to changing priorities and needs

Career Growth and Development

At UAMS, we are committed to providing our employees with opportunities for career growth and development. As an IT Onsite Support Associate, you will have access to:

• Training and professional development programs, including workshops, conferences, and online courses
• Mentorship and coaching from experienced professionals in the field
• Opportunities for advancement and promotion, with a clear career path and progression
• A collaborative and supportive work environment, with a strong focus on teamwork and camaraderie

Work Environment and Company Culture

UAMS is a dynamic and diverse institution, with a strong commitment to excellence, innovation, and customer satisfaction. Our work environment is fast-paced and challenging, but also supportive and collaborative. We value our employees and recognize the importance of work-life balance, offering a range of benefits and perks to support your wellbeing and quality of life. These include:

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• Flexible working hours and remote work options
• Access to state-of-the-art facilities and equipment
• A collaborative and supportive work environment, with a strong focus on teamwork and camaraderie

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Medical, dental, and vision plans
• Holiday, vacation, and sick leave
• Education discount for staff and dependents
• Retirement plan with up to 10% matched contribution from UAMS
• Basic life insurance up to $50,000
• Merchant discounts and concierge prescription delivery on the main campus

Conclusion

If you are a motivated and technically skilled individual, with a passion for delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. As an IT Onsite Support Associate at UAMS, you will have the chance to work with a dynamic and diverse team, develop your skills and expertise, and contribute to the success of our institution. Don't miss out on this fantastic opportunity to grow your career and make a positive impact on the lives of others. Apply today!