Live Chat Specialist - Collections - Remote Customer Service Representative with a Focus on Sustainable Financing Solutions

Join the Movement Towards a Sustainable Future as a Live Chat Specialist - Collections

Are you passionate about making a positive impact on the planet? Do you have a knack for providing exceptional customer service and driving results in a fast-paced environment? We're looking for a highly motivated and results-driven Live Chat Specialist - Collections to join our team at GoodLeap! As a remote customer service representative, you'll play a critical role in delivering a seamless and frictionless experience for our customers, while contributing to our mission of making sustainable financing options accessible to all.

About GoodLeap

At GoodLeap, we're dedicated to revolutionizing the home improvement industry by providing friendly financing options for those who dream of living a more sustainable lifestyle. Our mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless. We're creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes.

Our World-Positive Initiative

As part of our world-positive initiative, we're proud to be the official sponsor of GivePower - a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world. By joining our team, you'll be contributing to a company that genuinely cares about making a difference.

Job Summary

As a Live Chat Specialist - Collections, you'll be responsible for responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrowers' delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers, as well as records of any payments collected from the customer.

Key Responsibilities

• Communicate with delinquent borrowers via different digital communication channels, including live chat, email, and phone.
• Find solutions to help bring borrowers' loans to a current status by providing personalized support and guidance.
• Process payments for borrowers with past due payments, and ensure accurate and timely recording of payments.
• Maintain daily, weekly, and monthly collection and metric goals, while consistently meeting or exceeding performance targets.
• Provide exceptional customer service, responding to borrower inquiries and concerns in a professional and empathetic manner.
• Utilize sales, negotiation, and persuasion tools to effectively communicate with borrowers and drive results.
• Collaborate with internal teams, including collections and customer service, to ensure a cohesive and supportive environment.

Requirements

Essential Qualifications

• 1-2 years of direct experience in credit and collections, with a strong understanding of sales, negotiation, and persuasion tools.
• Excellent written and verbal communication skills, with the ability to effectively communicate with borrowers via digital channels.
• Prior experience with financial products preferred, but not required.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Self-motivated and extremely goal-oriented, with a strong desire to succeed in a fast-paced environment.
• Team player with a professional demeanor, able to work collaboratively with internal teams.
• Bilingual Spanish/English required, with fluent written and verbal communication skills in both languages.

Preferred Qualifications

• Experience with live chat software and customer relationship management (CRM) systems.
• Knowledge of financial regulations and compliance requirements.
• Experience working in a remote or virtual environment, with a strong understanding of remote work best practices.

What We Offer

Compensation and Benefits

• Competitive salary: $16-18/hour, depending on experience, with bonus opportunities.
• Comprehensive benefits package, including:
  • 401(k) and 401(k) matching.
  • Dental, health, and vision insurance.
  • Flexible schedule and remote work options.
  • Paid time off and referral program.

Career Growth Opportunities

• On-the-job training and professional development opportunities.
• Collaborative and supportive work environment, with a strong focus on team success.
• Opportunities for career advancement and growth within the company.

Work Environment and Culture

At GoodLeap, we're committed to creating a positive and supportive work environment that fosters growth, learning, and success. Our remote work culture is designed to provide flexibility and work-life balance, while ensuring that our team members have the resources and support they need to thrive.

Why Join Our Team?

• Make a meaningful impact on the planet by contributing to our mission of sustainable financing.
• Enjoy a flexible and remote work environment, with opportunities for growth and advancement.
• Collaborate with a talented and supportive team, dedicated to delivering exceptional customer service.
• Take advantage of comprehensive benefits and compensation package.

How to Apply

If you're a motivated and results-driven professional who is passionate about making a positive impact, we want to hear from you! Apply today to join our team as a Live Chat Specialist - Collections, and start your journey towards a rewarding and fulfilling career.

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Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and start your journey towards a successful and fulfilling career!