Customer Service Representative - Math Learning Center - Remote & In-Center Operations - San Diego, CA

Join the Mathnasium Team: Deliver Exceptional Customer Service and Support Student Success

Mathnasium, a leading math learning center, is seeking a highly motivated and experienced Customer Service Representative to join our team in San Diego, CA. As a Customer Service Representative, you will play a vital role in ensuring the smooth operation of our learning center, providing exceptional customer service, and supporting students in achieving their math goals. If you have a passion for mathematics, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting opportunity.

About Mathnasium

Mathnasium is a renowned math learning center dedicated to providing high-quality math education to students of all ages and skill levels. Our centers offer a supportive and engaging environment where students can build confidence, develop problem-solving skills, and achieve academic success. With a team of experienced instructors and a proven teaching method, we have helped thousands of students overcome math challenges and reach their full potential.

Key Responsibilities:

• Customer Service: Positively interact with students, parents, and visitors, building rapport, establishing trust, and answering inquiries in a timely and professional manner.
• Sales and Outreach: Conduct sales outreach via phone, email, text, and lead follow-up, program consultations, and signing up new families into our program.
• Data Entry and Management: Perform data entry and spreadsheet management of key sales and operational activities, ensuring accuracy and efficiency.
• Student Assessments and Support: Conduct student assessments, grading, and printing materials and reports for parent reviews.
• Digital Marketing: Assist with digital marketing tasks, including writing blogs and posts on social media and website channels.
• Administrative Support: Support center staff with administrative and cleaning tasks, maintaining a clean and organized learning environment.

Essential Qualifications:

• Education: Recent college graduate with a degree in mathematics, sciences, engineering, communications, or teaching.
• Math Skills: Strong foundational math skills up to Algebra 2+.
• Customer Service Experience: Prior working experience in customer service, preferably in an office environment.
• Analytical and Problem-Solving Skills: Strong analytical thinking and problem-solving skills.
• Communication and Organizational Skills: Excellent communication and organizational skills.
• Technical Skills: Excellent PC, MS Office skills, and data entry skills.
• Work Ethic and Reliability: Strong work ethic, punctual, detail-oriented, and reliable.

Preferred Qualifications:

• Teaching or Tutoring Experience: Experience teaching or working with students, particularly in a math-related field.
• Availability: Ability to work 1 PM-7 PM, Monday-Friday, and Saturday from 9 AM-1 PM.

What We Offer:

• Competitive Compensation: A competitive salary, with an expected range of $20-25 per hour.
• Commission and Benefits: Base compensation, commission, and benefits are offered.
• Training and Development: Online and in-center training will be provided to ensure your success in this role.
• Opportunities for Growth: Opportunities for professional growth and development within the company.
• Supportive Work Environment: A supportive and dynamic work environment with a team of experienced professionals.

Why Join Our Team?

By joining the Mathnasium team, you will have the opportunity to make a positive impact on students' lives, supporting their math education and helping them achieve their goals. You will work in a collaborative and supportive environment, with a team of experienced professionals who share a passion for mathematics and education. Our company culture values excellence, innovation, and customer satisfaction, providing a rewarding and challenging work environment.

How to Apply:

If you are a motivated and experienced customer service professional with a passion for mathematics, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, including details about your math competency, experience teaching or working with students, and availability.

Don't miss this chance to join our team and make a difference in the lives of students. Apply now and take the first step towards a rewarding new role!