Principal UX Designer, Customer Experience (Remote/Flexible)

About the position Responsibilities • Lead product UX design for one of the major areas of our global product suite. • Facilitate the UX design process, partnering with product management and user research on initial research and product definition. • Define the overall UX design vision for a product, feature or experience working within the scope and customer needs as defined by the product manager. • Be accountable for strategic design and user-experience decisions related to core, and new, functions and features. • Take a user-centered design approach and rapidly prototype and test with the User Research team and iterate designs. • Analyze customer problems and oversee the design of delightful solutions that meet measurable business goals. • Work closely with product and business partners to develop a shared vision and lead a process to define and design experiences that deliver on those shared objectives. • Champion innovation and strive for simplicity at the core of Insulet's brand. • Partner with technology teams to ensure we leverage the scale offered by our platform without compromising on core experience principles. • Influence UX design and product through the development of frameworks that help simplify the product user and customer experiences. • Act as UX design mentor and guide more junior designers in methods for creating intuitive, engaging product experiences grounded in user needs. • Communicate design rationale across teams with clarity and influence. Requirements • Ability to present UX design work to partners and executive leadership for review, feedback, and sign-off in a clear, concise manner. • Measure the success and effectiveness of UX innovations. • Collaborate with partners, product managers, and development leads to understand detailed requirements and design complete user experiences that meet their needs and vision. • Extensive experience in using UX design standard methodologies to design solutions, and a deep understanding of mobile-first and adaptable design. • Ability to break down big design projects into clear results needed while working in agile sprint teams. • Be a lead advocate for design thinking processes, ideas, and solutions clearly and effectively within our production team and with our partners. • Ability to lead UX strategy in a matrixed organization. Nice-to-haves • Background in Consumer products design within large ecosystems. • Familiar with Medical Device development processes. Benefits • Remote working arrangements available. • Travel estimated at 10-15%. • Base salary range of $167,550.00 - $251,325.00. Apply tot his job Apply To this Job