Technical Customer Service ++ Other Open Positions

The Big Picture Our mission at Geonode.com is to make data accessible for all companies to compete on a global level. We’re a fast-growing proxy service provider that has been making waves in the market within less than half a year. Here at Geonode.com, we’re taking steps to become the leading proxy service out there. Our market is composed of developers, scraping companies, and businesses that acquire large-scale data. After heavily investing in developing our service and brand, we’re looking for a start performer who shares our vision and wants to take ownership of customer support. Responsibilities • Strategize customer service efforts • Chat and Email support • Ongoing creation and updating of support articles • Manage billing, refund, and cancellations on payment platforms • Reviewing customer feedback • Tracking key metrics on sales, refunds, and cancellations • Learn from user tests videos to understand how clients perceive the product • Proactive team management via ClickUp, Slack, and other tools • Eventually, help build a team of CS superstars • Identify and solve solutions • Helping customers use proxies effectively • Chat and Email support Requirements • Basic to Mid backend programming skills • IT-related background • High-level written and verbal English communication skills • Attention to detail • Self-motivated • Problem solver, not a problem creator • Deep understanding of the internet and technology • Ability to work independently • Innovative and creative • Slack, Google Mail, Google Sheets, etc. • Ability to learn tools like Zendesk, Intercom, etc. • Have a mic and webcam for meetings • Isn’t scared of a process document • Can work at 10:00 PM – 06:00 AM UTC What You Can Expect From Us • Ongoing training and coaching • Opportunities for promotions when you’re a star performer • Flexible holiday schedule Apply tot his job Apply To this Job