Experienced Mac Help Desk Technician - Remote Apple Device Management and Technical Support Specialist

Unlock a Rewarding Career in Mac Support with Workwarp

Are you passionate about Apple products and dedicated to delivering exceptional technical support? Do you thrive in a dynamic, remote work environment that values work-life harmony and continuous learning? Workwarp, a pioneering Mac support company serving the greater Kansas City area and nationwide, is seeking a talented Mac Help Desk Technician to join our growing team.

About Us

At Workwarp, we've been at the forefront of Mac support since our inception, leveraging our expertise to provide top-notch services to our expanding client base. Our company culture is built on flexibility, innovation, and a commitment to our clients' success. With a history spanning 24 years, we've established ourselves as a leader in our field, fostering a work environment that's both fun and challenging.

Key Responsibilities

• Provide high-quality, helpdesk-style technical support to end-users remotely, utilizing screen sharing or SSH to resolve issues efficiently.
• Respond to and correct automated alerts, such as backup and drive failures, to ensure seamless client operations.
• Participate in upgrades, onboarding processes, and other critical tasks to enhance our service delivery.
• Develop and maintain expertise in cyber hygiene practices to safeguard our clients' technology infrastructure.
• Occasionally visit clients' offices (for those locally based) to provide on-site support.

Essential Qualifications and Skills

While prior experience with Apple products, Microsoft 365, and Google Workspace is beneficial, we're open to training the right candidate. The ideal applicant will possess:

• Familiarity with Apple devices, particularly Mac and iPhone.
• Experience supporting desktop applications, such as Office and Creative Cloud.
• Basic knowledge of Windows device management within Microsoft 365 (Intune, Entra).
• Troubleshooting skills for computer hardware, software, and networks.
• Excellent problem-solving abilities and a customer-centric approach.

We're looking for individuals who are:

• Self-starters and independent workers.
• Organized and detail-oriented.
• Personable, professional, and committed to teamwork.
• Dedicated to ensuring technology works seamlessly for our clients.

Preferred Qualifications

While not mandatory, certifications in relevant areas can be advantageous. We'll support your professional development and certification acquisition as part of your growth with our company.

What We Offer

Our compensation package is competitive, with hourly rates ranging from $15.00 to $20.00, depending on your skill level and availability. We offer:

• Flexible scheduling, with part-time and full-time positions available.
• Mandatory daytime availability between 7am and 7pm Central time, Monday to Friday.
• Health benefits as part of our comprehensive compensation package.
• Paid time off to ensure work-life harmony.

Career Growth and Learning Opportunities

At Workwarp, we're committed to your professional growth. You'll have access to ongoing training and development opportunities, enhancing your skills in Apple device management, technical support, and beyond. Our dynamic environment ensures you'll stay engaged and challenged, with new learning opportunities always on the horizon.

Our Work Environment and Culture

As a remote company with a history of working from home since 2010, we value flexibility and trust our team members to manage their work-life balance effectively. Our culture is built on:

• A founder-led, small business ethos that avoids corporate politics.
• A commitment to putting family first and promoting work-life harmony.
• A fun, flexible, and micro-management-free work environment.

Join Our Team

If you're ready to embark on a rewarding career in Mac support, free from corporate drama and focused on delivering exceptional client service, we want to hear from you. Our team members have praised us for being one of their favorite workplaces, and we're eager to welcome a talented Mac Help Desk Technician to our growing team.

Ready to Apply?

If you believe you have the technical aptitude, customer service skills, and passion for Apple products that we're looking for, please don't hesitate to submit your application. We can't wait to meet our next team member.