Transformational Leader in Human Capital: Igniting Business Success through Strategic Talent Management and Employee Experience

Unlock Your Potential as a Manager, Human Capital at TTEC

At TTEC, a global leader in customer experience solutions, we're on a mission to bring humanity to business. As a Manager, Human Capital, you'll be the driving force behind creating a workplace culture that empowers employees to thrive and deliver exceptional customer experiences. Join our award-winning team and be part of a company that's been recognized as a Great Place to Work.

About TTEC and the Human Capital Function

TTEC has been at the forefront of customer experience innovation since 1982. Our unique blend of humanity and technology has enabled us to partner with iconic and hyper-growth brands, delivering personalized customer experiences that drive loyalty and growth. As a Manager, Human Capital, you'll play a pivotal role in shaping the employee experience, fostering a culture of engagement, and ensuring that our organization is equipped to meet the evolving needs of our customers.

Key Responsibilities: Leading Human Capital Excellence

• Business Acumen and Strategic Partnership: Understand key business initiatives and goals for assigned business units, identifying gaps and proposing changes to mitigate risks and drive success.
• Human Capital Solutions: Develop and implement company-driven human capital solutions to address challenges affecting business success, leveraging your expertise in HR disciplines and labor laws.
• Trusted Advisor: Build and maintain trusted relationships with key leaders at multiple levels within supported business units, providing guidance and support on HR-related matters.
• Issue Resolution and Escalation: Serve as the ultimate point of contact for escalated HR issues, utilizing your expertise and judgment to resolve complex problems.
• Process Excellence: Ensure compliance with TTEC's processes and tools, continuously improving and scaling processes to drive efficiency and effectiveness.
• Task Force Participation: Participate in corporate-wide human capital initiatives, bringing your expertise and perspective to drive positive change.

Essential Qualifications: The Ideal Candidate

• Extensive Human Capital Experience: A minimum of 10 years of experience in Talent Acquisition and Human Capital, with a proven track record of driving transformations in the HR function.
• Strong Service Delivery Background: Experience in a global outsourcing environment, with a strong understanding of HR service delivery models and best practices.
• Technical Skills: Proficiency in leveraging Shared Services tools, including HRIS (SAP, Workday, Oracle, Success Factors), ATS, employee self-service portals, and document management systems.
• Operational Excellence: Ability to implement Operational Excellence methodologies and design tools to innovate and improve processes.
• Analytical Skills: Quantitative and qualitative analytical skills, with expertise in utilizing data to scale and improve services and employee experience.
• Leadership Presence: Strong leadership presence, with a proven track record of driving change and influencing stakeholders at multiple levels.
• Education: Post-Graduate/Masters Degree in Human Resources Management or a related field.

Preferred Qualifications: Adding Extra Value

• Global Experience: Experience working in a global organization, with a deep understanding of diverse cultures and business practices.
• IT/ITES/Enterprise Services Domain Experience: Experience working in the IT/ITES/Enterprise Services domain, with a strong understanding of the industry and its unique challenges.
• Digital Literacy: Familiarity with emerging technologies and trends in HR, including AI, automation, and analytics.

What You Can Expect: A Rewarding Career and Comprehensive Benefits

As a Manager, Human Capital at TTEC, you'll enjoy a comprehensive benefits package, including:

• Annual Incentive Program: A performance-based incentive program that rewards your contributions to the company's success.
• Medical, Dental, and Vision: Comprehensive health insurance coverage to support your well-being.
• Financial and Income Protection Benefits: Benefits that provide financial security and protection, including life insurance and disability coverage.
• Paid Time Off and Wellness Time Off: Generous time-off policies to support your work-life balance.
• Tuition Reimbursement and Professional Development: Opportunities for continuous learning and professional growth, including tuition reimbursement and access to online courses.

The anticipated salary range for this role is $80,000-$90,000, depending on your experience, education, and skill level.

About Our Culture and Work Environment

At TTEC, we're committed to creating a workplace culture that is inclusive, diverse, and empowering. We believe in fostering a culture of belonging, where employees feel valued, respected, and supported in their personal and professional growth. As a remote worker, you'll be part of a global team that is connected, collaborative, and committed to delivering exceptional customer experiences.

Join Our Journey: Apply Now

Are you ready to ignite your career and make a meaningful impact at TTEC? Apply now and let's discuss how you can become a vital part of our success story. As an equal opportunity employer, we're committed to building a diverse and inclusive workforce that reflects the communities we serve.

Take the next step and apply for this exciting opportunity to lead Human Capital excellence at TTEC. We look forward to welcoming you to our team!