Manager, Provider Service - Transforming Healthcare Experience through Innovative Leadership and Strategic Partnerships

Revolutionizing Healthcare: Join Devoted Health's Mission to Care for Older Americans

At Devoted Health, we're on a groundbreaking mission to dramatically improve the health and well-being of older Americans by caring for every person like family. By combining compassion, health insurance, clinical care, service, and technology, we're creating a new kind of all-in-one healthcare company that delivers high-quality care that everyone would want for someone they love. As we continue to grow and expand our services across the United States, we're seeking talented individuals to join our team and help us achieve our vision.

About the Role: Manager, Provider Service

Our Provider Service Team is at the heart of our mission, fostering strong partnerships with healthcare providers to ensure they can focus on delivering exceptional care to our members. As the Manager, Provider Service, you will play a pivotal role in driving this effort forward. You'll be responsible for leading a team of Provider Satisfaction Specialists, managing day-to-day processes, and developing strategic initiatives to enhance the provider experience. This is a unique opportunity to make a meaningful impact on the healthcare industry and contribute to the growth and success of a dynamic organization.

Key Responsibilities and Impact

• Provider Experience: Ensure we continue to deliver on our mission in a scalable and sustainable way, focusing on creating a superior provider experience.
• Team Leadership: Lead a team of onshore Provider Satisfaction Specialists and provide daily direction, leadership, and oversight to an offshore vendor.
• Call Center Operations: Own the inbound and outbound Provider Call Center experiences, including Annual Enrollment Period (AEP), 1/1 Readiness, and daily provider calls.
• Cross-Functional Collaboration: Partner with stakeholders across the organization, including Clinical, Network, Claims, Member Operations, Provider Data, and Utilization Management to drive strategic priorities and initiatives.
• Innovation and Improvement: Relentlessly pursue opportunities to provide a better provider experience, anticipate issues, and innovate processes.
• Provider Manual: Provide input and improvements to the external-facing Provider Manual to communicate Devoted's policies effectively.
• Expertise Development: Develop expertise in all areas of Devoted Health's Provider Service team.
• Ad Hoc Projects: Work on ad hoc projects and perform other duties as assigned.

Essential Qualifications and Skills

To succeed in this role, you should have:

• Previous Health Plan Experience: A background in health plan operations, with a deep understanding of the industry.
• Provider Services and Call Centers: Experience working in Provider Services and managing call center operations.
• People Leadership: Proven track record of leading direct reports and managing teams.
• Medicare Advantage Knowledge: Familiarity with Medicare Advantage programs and operations.
• Offshore Vendor Management: Experience managing, training, and monitoring offshore vendors or teams.
• Strategic Planning and Execution: Strong ability to estimate, plan, and execute large-scale, time-sensitive initiatives in a matrixed environment.
• Communication Skills: Excellent communication skills, with the ability to work with cross-functional stakeholders and drive alignment.

Preferred Qualifications and Skills

While not essential, the following skills and experience can make you a more competitive candidate:

• Program/Project Management Experience: Five or more years of experience in program or project management, preferably in the healthcare industry.
• Claims Knowledge: Understanding of claims processing, revenue cycle, and related operations.
• Training Experience: Background in training, especially for offshore teams.
• Process Improvement: Passion for process improvement and efficiency, with the ability to predict and prevent roadblocks.

Career Growth and Learning Benefits

At Devoted Health, we're committed to helping our employees grow and develop in their careers. As a Manager, Provider Service, you'll have opportunities to:

• Develop Strategic Skills: Enhance your strategic planning and execution skills, driving initiatives that impact the organization.
• Leadership Growth: Grow as a leader, managing larger teams and taking on more complex challenges.
• Industry Insights: Gain deep insights into the healthcare industry, staying up-to-date on the latest trends and developments.

Work Environment and Company Culture

Devoted Health is a remote-friendly organization, offering flexible work arrangements that support work-life balance. Our company culture is built on a foundation of:

• Diversity and Inclusion: We're committed to creating a diverse and inclusive workplace, valuing unique perspectives and experiences.
• Collaboration and Teamwork: We foster a collaborative environment, encouraging teamwork and mutual support.
• Innovation and Creativity: We empower our employees to think creatively, driving innovation and improvement.

Compensation and Benefits

Our Total Rewards package includes:

• Competitive Salary: A salary range of $75,805 - $94,569 per year, with opportunities for growth within the role.
• Comprehensive Benefits: Employer-sponsored health, dental, and vision plans with low or no premium.
• Generous Paid Time Off: Ample paid time off to recharge and pursue personal interests.
• Mobile/Internet Stipend: A $100 monthly stipend for mobile or internet expenses.
• Stock Options: Stock options for all employees, aligning your interests with the company's success.
• Bonus Eligibility: Bonus eligibility for all roles, excluding Director and above.
• Parental Leave Program: A parental leave program to support employees during significant life events.
• 401K Program: A 401K program to help employees plan for their future.

Join Our Mission

If you're passionate about transforming the healthcare experience and making a meaningful impact, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our team in revolutionizing healthcare!

Devoted Health is an equal opportunity employer, committed to a diverse and vibrant workforce. We welcome applications from individuals with unique perspectives and experiences.