Experienced Administrative Specialist CL2 – Early College Program Support and Coordination

Introduction to the University of Maine System

The University of Maine System is a premier institution dedicated to providing high-quality education and fostering a culture of excellence. With a strong commitment to diversity, equity, and inclusion, we strive to create an environment that is welcoming and supportive of all students, faculty, and staff. Our mission is to nurture and engage a diversity of learners and aspiring professionals through affordable, technologically-enhanced, and professionally-focused educational programs.

Job Overview

We are seeking an experienced and highly motivated Administrative Specialist CL2 to support the Early College Program at the University of Maine at Fort Kent. This is an exciting opportunity to join a dynamic team and contribute to the success of our students. The successful candidate will be responsible for providing administrative support, coordinating program activities, and ensuring the smooth operation of the Early College Program.

Key Responsibilities

• Receive and process Early College applications through the online portal ExplorEC, in collaboration with other campuses and the Maine Community College System for multi-campus students.
• Process drop/withdrawal requests initiated in ExplorEC and provide support for students, high school guidance counselors, and administrators.
• Serve as a liaison between the Early College Program Coordinator and participating high schools, explaining policies and procedures, and troubleshooting issues as they arise.
• Engage with Early College colleagues System-wide on shared policies and procedures, maintaining and ensuring consistency for internal and external constituents.
• Support accreditation efforts for the National Alliance of Concurrent Enrollment Partnerships (NACEP) and assist with recruitment and marketing initiatives.
• Create accurate and timely reports reflecting Early College Program enrollments, add/drop, withdrawals, and course waitlists.
• Communicate professionally and effectively with Early College Program stakeholders, including students, high school guidance counselors and administrators, parents, and homeschool educators.
• Recognize high school students' need for additional assistance in navigating the Early College experience and provide support as needed.
• Research student accounts and interact with the Bursar's office regarding billing and provide enrolled students with access to online tutoring services.

Essential Qualifications

To be successful in this role, you will need:

• A minimum of two years' experience in administrative support, with a high school diploma or equivalent knowledge or experience.
• Demonstrated proficiency in the use of software programs such as Microsoft Word and Excel, Google Suite, and Mail merge.
• Excellent customer service skills, with the ability to provide support and respond to inquiries in a timely and professional manner.
• Strong self-initiative, with the ability to work independently and as part of a team in a fast-paced environment.
• Demonstrated time management skills, with excellent attention to detail and organizational skills.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• A Bachelor's Degree or equivalent knowledge or experience.
• Experience providing administrative support and customer service in a fast-paced higher education environment.
• Demonstrated knowledge of Maine Street (PeopleSoft).
• Experience working with diverse populations and a commitment to promoting diversity, equity, and inclusion.

Skills and Competencies

The successful candidate will possess:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external constituents.
• Strong problem-solving and analytical skills, with the ability to troubleshoot issues and develop creative solutions.
• Demonstrated ability to work in a team environment, with a strong commitment to collaboration and teamwork.
• Flexibility and adaptability, with the ability to prioritize tasks and manage multiple projects simultaneously.

Career Growth Opportunities and Learning Benefits

At the University of Maine System, we are committed to supporting the professional development and growth of our employees. As an Administrative Specialist CL2, you will have access to a range of training and development opportunities, including:

• Professional development workshops and conferences.
• Mentorship and coaching from experienced colleagues.
• Opportunities for advancement and career progression.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Work Environment and Company Culture

The University of Maine at Fort Kent is a vibrant and dynamic campus community, with a strong commitment to diversity, equity, and inclusion. Our campus is located in the heart of the St. John Valley, with easy access to outdoor recreational activities and a range of cultural and community events. As an employee of the University of Maine System, you will be part of a supportive and collaborative team, with a shared commitment to excellence and student success.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A comprehensive health insurance plan.
• A retirement savings plan, with employer matching contributions.
• Paid time off, including vacation, sick leave, and holidays.
• Access to a range of training and development opportunities.
• A supportive and collaborative work environment, with a commitment to work-life balance.

Conclusion

If you are a motivated and experienced administrative professional, with a passion for supporting students and promoting academic success, we encourage you to apply for this exciting opportunity. As an Administrative Specialist CL2, you will play a critical role in the success of our Early College Program, and will be part of a dynamic and supportive team. Don't miss out on this chance to join our team and contribute to the success of our students – apply now!