Experienced Full Stack Software Engineer – Web & Cloud Application Development for Netflix Data Entry and Customer Support

Join the Netflix Team: Data Entry and Customer Support Role

At Netflix, we're shaping the destiny of global enjoyment due to the fact we trust there may be a higher manner to observe. Our contributors need our help on occasion, and that’s where our global customer support (CS) organization focuses: imparting first-rate interactions for our subscribers around the world. Our aim is excellence, simplicity, and getting our participants returned to streaming.

About the Role

We are looking for a talented software supervisor to sign up for our global customer support group in Mexico City, Mexico to guide the customer service content method team. The customer service content material method group specializes in assisting in creating and managing all support content for clients and our international community of customer support sellers. This system manager would be answerable for driving tasks to improve the performance and effectiveness of support content, operating closely with cross-functional companions, and efficiently meeting closing dates to assist in making the Netflix reveal even better for our customers and sellers.

Key Responsibilities

• Manage and create high-quality support content for Netflix customers and customer support agents
• Collaborate with cross-functional teams to drive projects and improve support content performance
• Develop and implement processes to ensure efficient content creation and management
• Analyze data and metrics to identify areas for improvement and optimize content effectiveness
• Lead and mentor a team of content creators and support specialists
• Communicate effectively with stakeholders, including customers, customer support agents, and internal teams
• Stay up-to-date with industry trends and best practices in customer support and content creation

Essential Qualifications

• BS/BA diploma required
• Three+ years of experience in customer support, content creation, or a related field
• Amazing writing, enhancing, and communications abilities
• Revel in managing pretty complicated tasks throughout many teams
• Customer support and or editorial enjoy a plus

Preferred Qualifications

• PMP certification a plus
• Independent, hassle solver, curious, motion-oriented, capable of pressure upgrades, strong dating builder, superior verbal exchange abilties, exceedingly adaptable, and capable of thriving in a fast-paced environment

Skills and Competencies

Communication Skills

Clean and effective verbal exchange, each written and verbal, is vital. Customer support representatives need to convey information, commands, and solutions in a manner that is simple for customers to understand.

Empathy

Being capable of apprehending and relating to the client's emotions and concerns is essential for constructing rapport and agreement. Empathetic interactions lead to more satisfied clients.

Trouble-Solving

Customer support professionals must be adept at identifying problems, analyzing issues, and arising with appropriate answers or workarounds.

Product Knowledge

A radical understanding of the organization's products, services, and capabilities is crucial for supplying correct facts and troubleshooting effectively.

Active Listening

Paying near attention to what the customer is announcing, asking clarifying questions, and addressing their specific worries display that you value their input and are honestly trying to help.

Time Management

Customer service retailers often cope with a couple of inquiries concurrently. Effective time management guarantees that clients receive timely responses.

Technical Aptitude

Depending on the enterprise, customer service roles would possibly contain coping with technical problems. Being at ease with technology and understanding commonplace technical troubles is valuable.

Conflict Resolution

On occasion, conditions might increase. Having the competencies to manage conflicts and difficult conversations at the same time as preserving professionalism is important.

Adaptability

The potential to quickly learn about new merchandise, offerings, or tactics and adapt to changing conditions is essential in fast-paced help surroundings.

Positive Mindset

Maintaining an advantageous demeanor, even in challenging situations, contributes to a positive purchaser revel.

Attention to Detail

Recording correct records, following mounted methods, and ensuring nothing falls through the cracks are all facilitated by means of interest in detail.

Teamwork

Collaborating with colleagues, specifically for more complex issues, can cause higher solutions and a smoother patron experience.

Multilingual Capabilities

In international or multicultural organizations, being capable of talking in a couple of languages may be a significant benefit.

Cultural Sensitivity

Recognizing and respecting cultural differences in communique patterns and expectations can enhance interactions with diverse clients.

Job Benefits

Job Balance

Customer service is a crucial feature in maximum agencies, this means that there's a regular demand for those roles. This can offer task stability even at some stage in financial uncertainties.

Competitive Pay

Many corporations offer aggressive salaries for customer support positions, and in a few instances, there may be possibilities for overall performance-based bonuses or incentives.

Healthcare and Insurance

Maximum complete-time customer support positions offer healthcare benefits, such as medical, dental, and imaginative and prescient coverage. This may assist you and your family hold appropriate health and well-being.

Retirement Plans

Many groups offer retirement financial savings plans, which include 401(k) plans, to help you save for your destiny.

Paid Day Off (PTO)

PTO consists of excursion days, unwell days, and vacations. Having excellent stability between work and personal time is vital for basic well-being.

Bendy Scheduling

Some customer support roles offer bendy painting hours or faraway work alternatives, allowing you to stabilize paintings with different commitments.

Professional Development

Many corporations make investments in the boom of their employees. You might have possibilities for training, workshops, or guides to enhance your talents and advance your career.

Career Growth

Customer service can serve as a stepping stone to different roles in the organization. Many corporations sell from the inside, and customer support revel in can offer valuable insights into numerous components of the commercial enterprise.

Abilities Development

Customer service roles provide the possibility to expand a huge variety of talents, from communication and problem-solving to war decisions and technical skillability.

Employee Reductions

Some agencies provide reductions on their products or services to their employees, which may be a nice perk.

Wonderful Impact

Assisting customers and solving their problems may be rewarding. The feeling of making a difference in a person's enjoyment can be pleasant.

Numerous Works Environments

Customer support teams frequently consist of individuals from diverse backgrounds and reports, fostering a wealthy and inclusive work environment.

Team Ecosystem

Taking part with colleagues to remedy client troubles can create an experience of camaraderie and teamwork.

Networking Opportunities

Running in customer service exposes you to numerous departments and people in the corporation, increasing your professional community.

Employee Help Programs (EAP)

A few businesses provide EAPs to provide sources and aid for non-public demanding challenges, inclusive of strain, mental fitness, and financial concerns.

Work Environment and Company Culture

At Netflix, we pride ourselves on a culture of freedom and responsibility. We empower our employees to make decisions and take ownership of their work. Our work environment is collaborative, innovative, and fast-paced, with a focus on delivering exceptional results.

Compensation and Perks

We offer competitive salaries, comprehensive benefits, and perks that support our employees' well-being and success. Our compensation package includes:

• Competitive salary: $20-30/hour
• Comprehensive benefits: medical, dental, and vision coverage
• Retirement savings plan: 401(k) plan
• Paid time off: vacation days, sick days, and holidays
• Flexible scheduling: remote work options and flexible hours

Conclusion

If you're passionate about delivering exceptional customer experiences and driving business results, we want to hear from you! Join our team as a Data Entry and Customer Support specialist and become a vital part of our success story.

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