Experienced Customer Service Representative - Delivering Exceptional Support to blithequark Clients

Join blithequark and Elevate Your Customer Service Career

At blithequark, a leading IT services provider for small to medium businesses, we're committed to delivering top-notch support to our clients. As a Customer Service Representative, you will be the face of our company, providing exceptional service and ensuring our customers have a seamless experience. If you're passionate about delivering outstanding customer experiences and are looking for a dynamic and growth-oriented work environment, this is the perfect opportunity for you.

About blithequark and the Industry

blithequark operates in the rapidly evolving IT services sector, catering to the needs of small to medium-sized businesses. Our mission is to provide reliable, efficient, and innovative solutions that empower our clients to achieve their goals. As a Customer Service Representative, you will play a vital role in ensuring that our clients receive the support they need, when they need it. With the IT industry continuing to grow and expand, this is an exciting time to join blithequark and be part of a team that is shaping the future of technology.

Key Responsibilities

As a Customer Service Representative at blithequark, your primary focus will be on delivering exceptional customer service and support. Your responsibilities will include:

• Handling inbound and outbound customer inquiries via phone, email, text, and chat, ensuring timely and effective resolution of customer issues.
• Creating and/or updating service requests in our ticketing system to ensure accurate tracking and follow-up.
• Assisting customers with product information, pricing, and availability, providing them with the information they need to make informed decisions.
• Maintaining customer records and updating account information in our database to ensure data accuracy and integrity.
• Scheduling and confirming technician appointments with customers and assigned technicians, ensuring seamless coordination and execution.

Essential Qualifications and Skills

To succeed as a Customer Service Representative at blithequark, you'll need:

• Proficiency in English: Excellent written and verbal communication skills are essential for effectively interacting with customers and resolving their issues.
• Strong Communication Skills: You'll need to possess excellent phone etiquette and be able to communicate clearly and professionally with customers across various channels.
• Comfort with Outbound Calling: You'll be required to make outbound calls to follow up on customer inquiries, so being comfortable with this aspect is crucial.

Preferred Qualifications

While not mandatory, having prior customer service experience or exposure to IT services will be considered a plus. Additionally, being tech-savvy and having basic knowledge of ticketing systems will be beneficial.

What We Offer

At blithequark, we're committed to providing a supportive and growth-oriented work environment. As a Customer Service Representative, you can expect:

• Career Growth Opportunities: This is an entry-level position with potential for increased pay and duties as the company grows, providing you with a clear path for career advancement.
• Flexible Work Arrangements: The position is 100% remote if desired, offering you the flexibility to work from anywhere. Office space is available if you're located near Columbia, SC.
• Competitive Compensation: We're offering a competitive hourly rate starting at $10.00 per hour, with opportunities for growth and development.
• Standard Working Hours: You'll work an 8-hour day shift, Monday to Friday, ensuring a healthy work-life balance.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work culture. As a remote-friendly organization, we value flexibility and trust our team members to manage their work effectively. Our team is passionate about delivering exceptional customer service, and we're committed to supporting each other in achieving our goals.

Compensation, Perks, and Benefits

While specific details may vary, we offer a comprehensive compensation package that includes a competitive hourly rate, opportunities for growth, and a range of benefits designed to support your well-being and career development.

Join Our Team

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to blithequark. As a Customer Service Representative, you'll be at the forefront of our customer service efforts, ensuring that our clients receive the support they need to succeed. With opportunities for growth, flexible work arrangements, and a dynamic work environment, this is an exciting opportunity to join a team that is shaping the future of IT services.

Don't miss this chance to elevate your customer service career and be part of a team that is committed to delivering exceptional support to our clients. Apply now to join blithequark and start your journey towards a rewarding and challenging career.