Hybrid Commercial Customer Care Professional - Business Blueprint Servicing Expert at blithequark

Join the blithequark Team: Leading the Way in Customer Care Excellence

At blithequark, we're driven by a simple yet powerful promise: to back our customers, communities, and each other. As a global and diverse community of colleagues, we strive to provide the world's best customer experience every day. When you join our team, you become part of a dynamic and inclusive environment where you'll learn, grow, and create a career journey that's unique and meaningful to you.

About blithequark and the Role

blithequark is renowned for setting the standard in customer-first service. As a brand built on going above and beyond to deliver exceptional customer experiences, we need talented individuals like you to be the face of our company. As a Hybrid Commercial Customer Care Professional, you'll be at the forefront of providing extraordinary customer care, curating unique experiences, and helping customers with their everyday needs. You'll have the opportunity to grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class, customer-first service.

Key Responsibilities

• Pioneer the servicing of blithequark's Business Line of Credit and banking products, driving the evolution of our servicing strategy.
• Provide extraordinary customer care by responding to customer inquiries via phone and chat concerning Debit accounts in a fast-paced, structured customer care environment.
• Support multiple servicing across checking and lending products, utilizing our customer servicing model consistently.
• Uphold the Customer First philosophy by ensuring professional handling of customer requests, maintenance, transactions, and funds-related inquiries.
• Respond to customer inquiries around rewards and redemption, handling end-to-end processes.
• Troubleshoot customer problems and determine how to resolve those problems with integrity, adhering to all Regulatory and Compliance guidelines related to servicing practices.

Essential Qualifications

To succeed in this role, you'll need:

• A minimum of two years of customer service experience, with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
• Proven success in a customer service environment, with the ability to work in a fast-paced, metric-driven environment and proficient multitasking and navigation in a web-based environment.
• The ability to navigate multiple servicing platforms and manage change and continuous learning.
• Excellent written and verbal communication skills.

Preferred Qualifications

While not mandatory, having financial servicing experience will give you a competitive edge.

What We Offer

At blithequark, we back our colleagues and their loved ones with benefits and programs that support their holistic well-being. Our comprehensive benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Work Environment and Company Culture

blithequark is committed to providing a work environment that is inclusive, diverse, and supports the well-being of our colleagues. Our enterprise working model, Amex Flex, offers greater flexibility to colleagues while preserving the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually.

For this role, we're looking for candidates who can work in a hybrid environment, with the following requirements:

• Current minimum speed requirements are 25 mbps download x 5mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or SDL is not permitted).
• A work area free of noise and distractions, with the ability to utilize a webcam.

Compensation and Benefits

The expected hourly pay range for this job requisition is $20.00 to $22.75 hourly, plus bonus and benefits. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Why Join blithequark?

At blithequark, we're not just looking for colleagues; we're looking for individuals who share our values and are passionate about delivering exceptional customer experiences. When you join our team, you'll be part of a dynamic and inclusive environment that supports your growth, well-being, and career aspirations. You'll have the opportunity to make a meaningful difference in the lives of our customers, grow your skills, and be recognized for your contributions.

If you're a customer service professional with a passion for delivering extraordinary experiences, we encourage you to apply for this exciting opportunity. Join us in our mission to lead the way in customer care excellence and be part of a team that truly backs our customers, communities, and each other.

Equal Opportunity Employer

blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with blithequark in the U.S. is required, as the company will not pursue visa sponsorship for these positions.

Ready to take the next step? Apply now and join the blithequark team!