Remote Night Shift Trip Assignment Specialist - Exceptional Career Opportunity at blithequark

Unlock a Rewarding Career in Non-Emergency Medical Transportation

blithequark is revolutionizing the healthcare industry with its innovative non-emergency medical transportation solutions. As a leader in this field, we are committed to providing exceptional service to our clients while fostering a culture of compassion, reliability, and teamwork. If you are a motivated and detail-oriented individual looking for a challenging yet fulfilling role, we invite you to explore this exciting opportunity to join our team as a Remote Night Shift Trip Assignment Specialist.

About the Role

The Trip Assignment Specialist plays a critical role in our operations, ensuring the seamless coordination of trips for our clients. Working remotely on a night shift schedule, Monday to Friday (11:30 pm to 8 am PT), you will be responsible for assigning trips to our dispatchers and Care Partners, managing schedules, and handling evening trips as they come in. This is a unique chance to work independently while being part of a dynamic team that is making a difference in people's lives.

Key Responsibilities

• Assign trips to dispatchers in our Health-E Rides system, managing approximately 700-900 trips per night.
• Build daily schedules for dispatchers, ensuring breaks and lunches are appropriately scheduled.
• Determine dispatcher eligibility for trips based on language requirements and other factors.
• Stack trips to contracted Care Partners efficiently.
• Respond to inbound calls from members during evening hours, providing excellent customer service.
• Coordinate evening trips as they are received, ensuring timely and effective service.
• Assist with administrative tasks related to Care Partners, including payment processing.
• Manage Level 1 administrative tickets in Zendesk, resolving issues promptly.

Essential Qualifications and Skills

To succeed in this role, you will need:

• Previous experience in dispatching and coordinating transportation, preferably in a healthcare or related field.
• A strong track record of reliability and punctuality, with the ability to work consistently on evening shifts.
• Excellent organizational and time management skills, with the ability to multitask and prioritize tasks effectively.
• Strong communication and customer service skills, with the ability to interact with clients and team members professionally.
• Proficiency in using technology, including dispatch software and customer service platforms.
• Healthcare experience is preferred, but not required; we provide comprehensive training to ensure your success.

What We Offer

At blithequark, we are committed to the growth and well-being of our team members. By joining our team, you will have access to:

• Competitive compensation and benefits package.
• Opportunities for career advancement and professional development.
• A flexible and remote work environment that supports work-life balance.
• A culture that values teamwork, innovation, and customer satisfaction.
• Ongoing training and support to ensure your success in the role.

Why Join blithequark?

blithequark is more than just a company; it's a community of professionals dedicated to making a positive impact. By joining our team, you will be part of a dynamic and growing organization that is shaping the future of non-emergency medical transportation. We offer a collaborative and supportive work environment that encourages innovation, learning, and growth.

Our commitment to our team members is reflected in our comprehensive benefits package, ongoing training programs, and opportunities for career advancement. Whether you are looking to start your career or take it to the next level, blithequark provides the ideal environment to achieve your goals.

Take the Next Step

If you are a motivated and detail-oriented individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Remote Night Shift Trip Assignment Specialist at blithequark, you will play a critical role in our mission to provide reliable and compassionate non-emergency medical transportation solutions.

Join our team and embark on a rewarding career that makes a difference. Apply now to start your journey with blithequark.