Customer Experience Representative - Transforming Parking Experiences through Exceptional Service Delivery at blithequark

Join the blithequark Team: Revolutionizing Urban Mobility through Innovative Parking Solutions

At blithequark, we're not just a company; we're pioneers in redefining the urban landscape by transforming underutilized properties into vibrant, multi-use spaces. Our comprehensive suite of services includes parking management, cutting-edge technology, consultation services, and mobility solutions like EV charging stations. As a leader in the parking industry, we're committed to delivering exceptional customer experiences that set us apart.

About the Role: Customer Experience Representative

We're seeking a highly skilled and empathetic Customer Experience Representative (CXR) to join our team on a fully remote basis. As a CXR, you will be the face of blithequark, handling customer inquiries, processing payments, and providing top-notch service to our clients across various channels, including calls, emails, and online forms. This is a fantastic opportunity to work with a dynamic team and be part of a company that's shaping the future of urban mobility.

Key Responsibilities

• Handle customer inquiries regarding parking violation notices, general parking inquiries, monthly parking, and other assigned duties with professionalism and poise.
• Process secure payments for parking violation notices efficiently and accurately.
• Operate with speed, agility, and accuracy in a fast-paced environment, utilizing critical thinking and decision-making skills to handle back-to-back interactions.
• Toggle between multiple blithequark systems and databases to look up information, update records, and log key details about customer interactions.
• Maintain attention to detail and accuracy in both verbal (phone) and textual (email, chat, and SMS) communications.
• Champion customer success by demonstrating empathy, excellent listening skills, and superior grammar skills, ensuring professional written language.
• Foster customer success by efficiently resolving customer inquiries and complaints.
• Embrace performance-based targets and call monitoring/recording to continually improve service delivery.
• Perform other duties as assigned, showcasing adaptability and a willingness to grow with the company.

Essential Qualifications and Skills

To succeed as a Customer Experience Representative at blithequark, you should possess:

• A high school diploma or equivalent certification.
• Previous experience in a high-volume, fast-paced environment, preferably in customer service or a related field.
• A strong work ethic and reliability, with a demonstrated ability to maintain professionalism and poise under pressure.
• Superior interpersonal, verbal, and written communication skills, with the ability to effectively engage with diverse customer groups.
• A typing speed of 40 WPM, with consistent attention to detail while performing repetitive tasks.
• The ability to work from a seated position at a desk and talk on the phone for 8 hours a day, with a designated quiet, uninterrupted workspace at home and a reliable high-speed internet connection.
• A computer with 6GB RAM, USB wired headset and mic, a keyboard with numpad, and monitor for use during probation.
• An Android smartphone or iPhone for 2-factor authentication.
• Knowledge of contact center policies and software, including CRM, phone systems, etc., is considered an asset but is not required.
• Residency in Canada.

What We Offer

At blithequark, we're committed to supporting our employees' growth and well-being. Here's what you can expect:

• A comprehensive training program, including full two weeks of training on blithequark systems for the role.
• Career-pathing and advancement opportunities to help you grow professionally.
• A competitive compensation package, with a salary range of $17.50 to $22.60.
• A range of benefits, including Medical/Vision, Dental, Life Insurance, AD&D, STD, LTD, RRSP, EAP, and Vacation, offered based on employee group and completion of 90 days probation.
• A dynamic, supportive work environment that encourages collaboration and innovation.

About blithequark

blithequark is a leading tech-powered, people-driven parking solutions provider, managing 3,400 high-density parking facilities across 500 North American cities. Our workforce of 8,000 is dedicated to delivering exceptional customer experiences and generating 34 million digital transactions annually. We're an equal opportunity employer, committed to diversity and inclusion, and we comply with all applicable equal employment opportunity legislation.

Why Join blithequark?

By joining blithequark, you'll become part of a team that's passionate about transforming the urban landscape. You'll have the opportunity to work with cutting-edge technology, develop your skills, and grow your career in a dynamic and supportive environment. If you're a motivated and empathetic customer service professional looking for a new challenge, we encourage you to apply.

Don't miss this chance to be part of a company that's shaping the future of urban mobility. Apply now to become a Customer Experience Representative at blithequark and join our mission to revolutionize the parking industry.